Technical Consultant Trainee

Description

Job Summary: Provide customer service by performing installations, maintenance, and other services, ensuring excellence, satisfaction, and quality in accordance with company standards. Key Highlights: 1. Focus on excellence and customer satisfaction 2. Opportunities for training and professional development 3. Guarantee of safety through the use of PPEs and collective protective equipment Directly perform customer service tasks including installation, maintenance, address changes, equipment removal, and other related services. The primary objective is to ensure excellence in service delivery, customer satisfaction, and service quality, adhering to company standards and procedures. Responsibilities: * Fulfill the pre-scheduled customer service appointments, ensuring punctuality and effectiveness. * Ensure customer satisfaction through consultative service, identifying customer needs and offering appropriate solutions. * Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage. * Properly use personal and collective protective equipment to safeguard both personal and customer safety. * Understand and apply quality indicators (IRR, IFI) in daily activities to support continuous service improvement. * Actively participate in training and development programs offered by the company to foster professional growth and keep updated on new technologies and procedures. Minimum Education: High School (Secondary Education) Driver's License: Class B * Life Insurance * Profit-Sharing Program * Corporate Citizenship Certification * Internet Package Discount * Medical Assistance * Pharmacy Benefit * Telemedicine * SESI Benefit * Dental Assistance * Meal Voucher or Food Voucher