Technical Consultant

Description

Job Summary: Customer service and negotiation for the sale of parts and services, overseeing all stages of customer service at a heavy-duty vehicle dealership. Key Highlights: 1. Consultative customer service and negotiation 2. Preparation of estimates and repair tracking 3. Maintaining feedback and updating workshop workflow Permanent opportunity for a Technical Consultant at a heavy-duty vehicle dealership in São Manuel/SP. Responsibilities: Customer service including opening service orders (SS); preparing estimates with application of required TSVs for repair execution; presenting estimates and negotiating sales of parts and services; monitoring each stage of customer service, keeping customers informed via feedback at every step according to the customer journey; entering all data into the workshop workflow system and updating service stages in real time, as well as performing other related and inherent duties. Requirements: Completed or currently pursuing a bachelor’s degree in Engineering, Commercial Management, Marketing, Economics, Business Administration, and/or Accounting. Prior experience in customer service and negotiation; Experience working at an automotive dealership or within the same industry. Working hours: Monday to Friday, from 8:00 AM to 5:48 PM. Benefits: Commission + Health Plan – Unimed; Shuttle service; On-site meals; Food allowance of BRL 400.00; Gympass; Life insurance; Pharmacy partnership. Employment type: Permanent CLT Compensation: BRL 4,000.00 – BRL 5,000.00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Education allowance * Free parking * Life insurance * Food allowance * Meal allowance * Transportation allowance Education: * Currently pursuing or incomplete bachelor’s degree (Mandatory) Experience: * Automotive dealership (Preferred) * Customer service and negotiation (Mandatory) Work location: On-site