Store Manager

Description

Store Manager – Haoma Chocolates \| Sorocaba/SP Iguatemi Sorocaba On-site Haoma Chocolates is seeking a Store Manager to lead our operation in Sorocaba. We are looking for a candidate with strong leadership skills, business acumen, and passion for customer service—capable of ensuring excellence in customer experience, team development, and achievement of results. At Haoma, we believe store leadership plays a fundamental role in shaping company culture, engaging the team, and delivering an enchanting experience to customers. Key Responsibilities * Lead, supervise, and develop the sales team; * Ensure excellence in customer service and customer experience; * Achieve operational goals and KPIs; * Monitor sales, productivity, conversion rates, and other store KPIs; * Organize staff schedules, daily operations, and team workflow; * Maintain store organization, inventory, and brand visual standards; * Provide ongoing monitoring and feedback to the team; * Support hiring, onboarding, and training processes; * Ensure smooth store operations and compliance with internal procedures; * Work closely with the team to foster engagement and ownership mindset. Requirements * Completed high school education; * Prior experience leading retail teams; * Experience working in shopping mall stores is a plus; * Organized, proactive, and results-oriented profile; * Strong communication skills and people management ability; * Comfort working with goals and performance metrics; * Hands-on profile with focus on operational excellence and customer service. We Offer * Fixed salary; * Performance bonus/commission; * Meal allowance; * Health insurance; * Discount on brand products; * A professional growth and development environment. If you love retail, leadership, and customer service, join Haoma Chocolates and grow alongside an expanding brand. trabalheconosco@haoma.com.br 11 91638\-9176 Compensation: R$3\.000,00 per month Benefits: * Medical assistance * Meal voucher * Transportation voucher Work Location: On-site