**Have you ever imagined yourself in a place where your problem-solving skills and empathy make a difference? If you have the ability to analyze situations logically, adapt to new challenges, and genuinely connect with people, this opportunity is perfect for you! Join our team, where every interaction is a chance to positively impact the customer experience.** **\#JoinTP** **Responsibilities and Duties:** Responsible for proactive voice-based customer service, contacting customers with delayed orders; Decide whether to proceed with delivery or initiate a refund process, in accordance with internal protocols; Listen to and understand the customer’s situation, assess order status, and identify the best solution; **Salary:** R$ 1\.623,50 \+ Benefits \+ Career Development Plan **Working Hours:** 4:40 PM to 11:00 PM **Schedule:** 6 days on / 1 day off \- Rotating days off \| **Shift Duration:** 6h20 **Work Modality:** In-person \| **Work Location:** Lapa, SP **What We Are Looking For (Requirements):** Must be of legal age; High school diploma completed; Customer service experience preferred; Chat experience preferred. **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) — we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deductible credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process includes multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—and good luck!**