Sales Assistant

Description

Job Summary: This professional will assist the Sales Team by preparing quotations, providing information, and ensuring customer satisfaction. Key Highlights: 1. Crucial support to the sales team in proposal development 2. Focus on customer satisfaction and interpersonal relationships 3. Opportunity for technical improvement and sector knowledge **Company Description** ------------------------ Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food and pharmaceutical product testing, environmental matrices, and agroscience CRO services. It is also one of the leading independent global market players for certain testing and laboratory services in genomics, pharmaceutical research, forensic science, advanced materials science, and clinical trial support. Furthermore, Eurofins is one of the key emerging players in specialized clinical diagnostic testing in Europe and the U.S. The Group\'s key figures are approximately: Revenue of EUR 3.8 billion, over 800 laboratories in 47 countries, and around 45\.000 employees. **Job Description** ------------------------ **Assist the Sales Team by preparing quotations and delivering information to customers in a timely manner, follow up, and ensure customer satisfaction.** * Identify tests offering the best cost\-benefit ratio for customers and for Eurofins, selecting the optimal method and laboratory within the Group to meet customer expectations; * Ensure synergies are developed with other Eurofins laboratories in Brazil and abroad; * Participate in ongoing projects; * Enhance technical knowledge and gather information about industry sectors under your responsibility, aiming to provide optimal customer support and clarify inquiries; * Prepare and adapt proposals according to customer needs/requests; * Send proposals, confirm receipt, and support their follow-up; * Attend to customers, identifying their demands and needs; * Keep customer registration information updated in the integrated system; * Support new customer prospecting through market research; * Assist the Finance Department regarding customer billing and collections; * Attend to customers via telephone, web, or other channels, identifying their needs and routing them to the appropriate departments for resolution; * Monitor solution progress and provide customers with necessary feedback within agreed timelines and the Company\'s quality standards, respecting internal policies and regulations; * Enter service interaction notes into the CRM system, along with resolution status; * Conduct post\-sales activities, including satisfaction surveys; * Contact customers after service interactions to assess satisfaction with the service provided as well as satisfaction regarding resolution of the reported issue; * Perform other related duties as required or at the discretion of your supervisor. **Qualifications** ----------------- **Behavioral Competencies:** Energy, communication, customer focus, interpersonal relationship skills, pro\-activeness, commitment. **Required Education:** Bachelor\'s degree in Food Engineering, Food Science, Agronomy, Pharmacy, Biology, Chemistry, Veterinary Medicine, Animal Science, Chemical Engineering, Nutrition, or related fields. **Additional Education:** A completed bachelor\'s degree is a plus. **Languages and Expected Proficiency Level:** Basic English. **Prior Experience (Type and Duration):** 1 to 3 years of experience. Technical knowledge: Microsoft Office. **Additional Information** -------------------------- Work Schedule: Monday to Friday Working Hours: 8:00 AM to 6:00 PM