RECEPTIONIST

Description

Job Summary: Receive, assist, and guide customers in person, ensuring a welcoming, agile, efficient, and secure experience, with empathy and precise communication of information about products and procedures. Key Highlights: 1. Welcoming and humanized customer service 2. Empathetic and accurate communication regarding compounded products 3. Organization and proactivity in managing routines and tasks **Job Mission:** Receive, assist, and guide customers in person, ensuring a welcoming, agile, efficient, and secure experience. Act with empathy and precision when communicating information about compounded products, delivery timelines, and procedures, contributing to customer loyalty while complying with health surveillance regulations and company standards. **Job Activities / Routine** * Receive customers and visitors courteously, ensuring a professional and humanized approach. * Answer telephone calls and digital messages, clarifying questions about products and services. * Register orders in the system, verifying prescription data and customer information. * Forward requests promptly to responsible departments (counter, laboratory, pharmacist). * Organize and manage the service queue, optimizing waiting time. * Assist with medication dispensing, verifying name, formulation, and expiration date. * Call customers regarding formula deliveries and track order status. * Maintain a clean, organized, and visually appealing reception and counter area. * Monitor pricing, shelves, and store products, ensuring constant updates. * Transfer proprietary-brand products to other stores. * Verify payments, daily receipts, cash register, and process refunds when necessary. * Support purchase requests and store inventory management. * Dispose of expired formulas after 3 months and update customer records. * Assist with administrative tasks: invoice entry, document control, scheduling, and file management. **Expected Attitudes** * Clear and courteous communication, conveying information objectively. * Empathy and welcoming behavior, providing humanized service. * Organization of orders, schedules, and documents to ensure efficient workflow. * Proactivity in resolving inquiries and anticipating needs. * Attention to detail when recording prescriptions, registrations, and deadlines. * Resilience and patience in high-pressure situations or when dealing with anxious customers. * Ethics and confidentiality regarding customers’ personal and health data. **Technical Skills** * Operation of internal systems for order registration and customer records. * Cash register management, payments, refunds, and daily reconciliations. * Knowledge of compounded products, delivery timelines, and sanitary regulations. * Basic understanding of inventory organization, transfers, and stocktaking. * Ability to communicate professionally via telephone and in person.