Receptionist

Description

Job Summary: A professional responsible for greeting and assisting patients, managing authorizations and billing, updating patient data, and supporting general operations of the dialysis unit. Key Highlights: 1. Greet and assist patients, providing information and support 2. Manage authorizations, billing, and patient data 3. Support unit operations to ensure smooth functioning **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to fulfill our Mission, live our Values, and build a healthy Village. We care for one another with the same intensity with which we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Together, let’s build the world’s best health community! **Responsibilities and Duties** **Reception and Patient Services** * Greet patients and visitors, providing information about dialysis procedures and appointment hours. * Issue temporary ID badges for visitors and companions, as needed. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central de Regulação e Oferta de Serviço de Saúde (CROSS). **Authorization and Billing Management** * Request Ambulatory High-Complexity Procedure Authorizations (APAC) for medications, completing required forms. * Prepare and execute billing for the Ambulatory Production Bulletin (BPA) for SUS patients using the municipal government system. * Request hemodialysis password releases from health insurance providers and enter billing guides into Tasy. **Data Updating and Recordkeeping** * Collect and maintain up-to-date patient information records, including contact details and health insurance plans. * Record patient weights at the beginning and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices when necessary. * Verify and confirm patient insurance information for billing purposes. * Send data entered in Tasy for billing via the health insurance provider’s portal. * Receive and forward authorized documents for billing after patient visits. **Unit Operations** * Ensure unit opening and closing procedures while controlling access. * Submit laboratory test requests to the lab. * Monitor patient entry and exit times and notify the transportation team. * Coordinate with hospitals, SAMU, and ambulance services. * Answer phone calls, take messages, receive visitors, and route correspondence to the appropriate department. **Requirements and Qualifications** * Completed high school education or currently pursuing higher education; * Prior experience in related activities. **Additional Information** **What We Offer?** * Health Insurance: To care for your well-being and that of your family. "Because health matters most." * Dental Insurance: To keep your smile always flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work—and at karaoke. * Insurance Company Partnership: Because extra security is never too much! * Transportation Allowance: To simplify your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to help you and your little one. * Christmas Kit: Because receiving small gifts is always delightful—especially at Christmas. * Assistance Program: Your mental health is our priority. * Payroll-Deductible Loan: Financial support is always welcome! Length-of-Service Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location:** **Working Hours:** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company delivering high-quality dialysis services across Brazil. We launched operations in Brazil in 2015 and expanded to seven centers the following year. Our dynamic and continuous growth strategy now includes over 100 centers. We operate in 17 states, serving more than 20,000 patients with a team of over 6,000 colleagues. Globally, we serve over 200,000 renal patients across more than 3,000 dialysis centers in 12 countries. We operate in hospital-based settings and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a guiding principle driving continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita Way and shape our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.