Job Summary: A customer service professional responsible for dispensing medications, inventory management, and sales, in a human-centered and innovative environment. Key Highlights: 1. An environment that values initiative and professional development. 2. Growth opportunities for engaged employees. 3. Focus on human-centered service and innovative solutions. We are people who care for people. Each one with unique characteristics, stories, and qualities, yet all united by the same purpose: to live fully. We are proud of our history, which is why we strive to do our best today without losing sight of tomorrow. If you value humanity, integrity, customer focus, results-driven excellence, sustainability, and innovation in every solution you deliver, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We maintain an excellent organizational climate with highly engaged people committed to delivering outstanding results, along with great growth opportunities for you. Come check it out! **Responsibilities and Duties** * Customer Service: Greet customers courteously and proactively, assist in clarifying doubts, and provide product information—including dosage, usage, and possible side effects. * Medication Dispensing: Accurately dispense prescribed medications, adhering to pharmacy regulations and procedures. Ensure patients receive appropriate instructions regarding medication use. * Sales and Sales Recording: Conduct over-the-counter product sales and accurately record transactions. Process payments in cash, credit card, or other payment methods accepted by the pharmacy. * Inventory Management: Regularly check medication and product stock levels, replenish items as needed, and ensure products remain within their expiration dates. Maintain accurate inventory records. * Product Knowledge: Stay updated on available pharmacy products—including their features, benefits, and potential drug interactions. * Telephone Support: Answer incoming calls professionally and respond to customer inquiries. * Organization: Keep the customer service area and shelves organized. Ensure hazardous products are stored properly and in compliance with safety regulations. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Prior experience as a cashier or in customer service is desirable. * Availability to work on a 6x1 rotating schedule. WHAT COULD BE A DIFFERENTIATOR: * Experience in medication dispensing. **Additional Information** BENEFITS: * Meal voucher (per collective bargaining agreement); * Transportation voucher; * Health plan—eligibility based on location and position; * Dental plan—voluntary enrollment; * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * Educational partnerships offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training—Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership (Epharma), offering payroll-deducted discounts; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of the **Pague Menos and Extrafarma Pharmacy Networks**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company built by people passionate about people. Present in all states of the country, we are giants—and diverse—by nature! Our story began in 1981, when we opened our first store in Fortaleza-CE, and through **human-centered values**, **results-driven excellence**, **customer focus**, **sustainability**, **integrity**, and **innovative solutions**, we became Brazil’s second-largest pharmacy chain. Our business model focuses on selling health- and wellness-related products and services to our customers. We operate in the specialty retail market under the *drugstore* concept. We aim to be more than just a pharmacy chain—we strive to become an **integrated health hub**. Thus, since 2016, we have implemented Clinic Farma, a pharmaceutical consulting service where customers receive individualized treatment follow-up in equipped and comfortable consultation rooms. Today, we are over 25,000 giants united by a single purpose: ensuring quality healthcare access across Brazil so more people can **live fully**. If you love serving others and are someone who cares for people, become a Giant! Here, those who believe and work grow.
João Silva
Indeed · HR
João Silva
Indeed · HR
