PCD Customer Service and Support Analyst

Description

Job Summary: The professional will provide customer service across multiple support channels, resolve customer requests, and ensure effective communication with internal teams to guarantee customer satisfaction. Key Highlights: 1. Multichannel customer service and issue resolution 2. Strategic communication with internal teams to support customers 3. Management and routing of technical support tickets and billing-related requests Job Location: SP Employment Type: CLT Working Hours: Monday to Friday, from 7 a.m. to 5 p.m. (1-hour lunch break) Work Modality: On-site ● Provide customer service via support channels (e-mail; WhatsApp; phone), resolving requested issues ● Maintain constant communication with internal teams—including Sales, Finance, and Operations—to ensure customer service resolution ● Triage technical support tickets to ensure proper routing to the operational team ● Ensure customers’ needs are correctly directed ● Handle customer-related billing and invoicing requests Requirements: Relevant work experience Company Benefits: * Meal Allowance: BRL 715.00/month (Sodexo) * Health Insurance: 100% company-paid, with co-payment * Dental Insurance: 100% company-paid, no co-payment * Annual Profit Sharing (paid in April) * Life Insurance with coverage equal to 12x the monthly salary * Pharmacy discounts * Gympass * Company car for customer visits Job Type: Full-time, Permanent CLT Compensation: BRL 1,518.00 – BRL 20,000.00 per month Benefits: * Life insurance * Meal allowance * Food voucher * Transportation voucher Work Location: On-site