Operational Manager

Description

Job Summary: We are seeking an Operational Manager to lead the team, supervise daily operations, ensure service quality, and achieve performance targets. Key Highlights: 1. Lead the team and ensure the unit operates fully 2. Ensure excellence in customer service and brand standards 3. Resolve conflicts and drive continuous operational improvement Job Description: We are seeking an Operational Manager to lead the team and ensure the unit operates fully. This professional will be responsible for supervising daily operations, ensuring customer service quality, maintaining brand standards, and achieving performance targets. Key Responsibilities: Manage the team (scheduling, training, motivation, and follow-up) Ensure excellence in customer service Control inventory, orders, and stocktaking Monitor performance indicators (sales, costs, waste) Ensure compliance with quality, hygiene, and food safety standards Resolve conflicts and drive continuous operational improvement Support strategies for sales growth and customer retention Requirements: Previous experience in team management (preferably in food service/fast food) Completed high school education (a college degree is a plus) Basic computer skills Strong communication, leadership, and organizational skills Flexible availability (including weekends and holidays) Preferred Qualifications: Experience with franchise networks Courses in management, food service, or customer service Benefits: Competitive market-based salary Transportation allowance Meal/food allowance (if applicable) Performance bonus Join our team! Employment Type: Full-time, CLT permanent contract Compensation: Starting from R$2.800,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site