Multitasking Attendant - Permanent Position

Description

Job Summary: Citizen Experience is seeking a talented Multitasking Attendant to join an exceptional team, focused on customer service and communication, within a continuously learning environment. Key Highlights: 1. Join an exceptional team focused on collaboration and innovation 2. Advance your career with constant challenges and growth opportunities 3. Transform access to public services with innovative solutions Citizen Experience is looking for a talented and outstanding **Multitasking Attendant** to join our team. If you possess strong customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we look out for one another, support each other, respect one another, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas emerge). If you’re considering accelerating your career in an environment full of opportunities—where career acceleration means not only advancing in roles and responsibilities but also facing constant challenges—don’t miss this opportunity! **Responsibilities and Duties** * Receiving and welcoming citizens; * Guiding users on services provided at the unit, including during contingency situations; * Document triage for service provision, ticket distribution, and fee collection; * Supporting satisfaction index surveys, queue organization, and ticket call-outs; * Monitoring service areas and reporting to management in cases of lost persons or children, inappropriate behavior, health issues, or conflicts; * Encouraging users to submit feedback, suggestions, or complaints; * Assisting with self-service kiosks and equipment; * Participating in internal and external events; **Requirements and Qualifications** * Completed High School education; * Basic Microsoft Office package proficiency. **Additional Information** **We offer a comprehensive benefits package, including:** Meal Allowance Food Allowance TotalPass Gym Partnership Zenklub Psychologist Partnership Dental Plan 'Feel Well' Program (includes nutritionist, financial counseling, and psychologists) Medipreço Pharmacy Partnership Profit and Results Sharing (PRP) Childcare Assistance Assistance for Children with Disabilities First-Degree Education Incentive Birthday Day Off We are **CiX - Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, more technology, and greater efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment with continuous learning opportunities and challenging projects, join our team! \#ForPeople