Job Summary: We are seeking a communicative and organized individual to join our Shared Services Center, resolving low-complexity HR, Procurement, and Sales inquiries and procedures for Latin American employees. Key Highlights: 1. Support for Latin American employees 2. Focus on continuous improvement and problem resolution 3. Dynamic and multinational environment **OUR PEOPLE, TOGETHER, LEAD WITH CONSCIOUSNESS.** At Natura, we have the potential to drive meaningful transformations. This is made possible through the innovative products of Natura and Avon; the memorable experiences of Bluma's beauty services and our financial education platform, Emana Pay. Brands and services that are relevant to those who use them and recognized for our commitment to leading regenerative businesses. **Role Type** Permanent **What will you be doing here?** We are looking for a communicative and organized individual to work at the heart of our Shared Services Center. You will serve as the primary point of contact for Latin American employees, resolving low-complexity inquiries and procedures across HR (HTR), Procurement (PTP), and Sales (OTC). If you enjoy solving problems, pursue continuous improvement, and wish to work in a dynamic and multinational environment, this role is for you! **What knowledge and experiences will you need to bring to share with our network?** * **Ticket Management:** Handle support tickets via the Natura Platform (ServiceNow), ensuring agility and excellence in support for Latam employees. * **Problem Resolution:** Resolve simple inquiries and low-complexity procedures related to HTR, PTP, and OTC domains. * **Continuous Improvement:** Identify platform or process flaws and report them to support teams, while assisting in creating and reviewing guides and knowledge bases. * **Customer Focus:** Monitor your own support queue and use satisfaction survey feedback to continuously improve service quality. * **Active Learning:** Participate in refresher courses and training sessions to stay updated on company tools and processes. ### **Requirements:** * **Language:** Intermediate/advanced Spanish (essential for supporting Latin America). * **Experience:** Prior customer service experience and familiarity with ticketing systems. * **Systems:** Proficiency in **Workday** (good/intermediate level). Basic knowledge of **ServiceNow** and Microsoft Office Suite. **\#LI\-JA1** **What will you find here?** We are more than just a workplace: we build and live the Well\-Being Ecosystem daily, based on the harmonious relationship between each individual, their surroundings, and the environment they are part of. In addition to offering benefits focused on social, physical, financial, mental, and emotional well\-being, we promote an environment of prosperity, belonging, and purpose, strengthening a solid network of support, expanded awareness, and respect for diversity, equity, and inclusion. We are a movement that transforms the way of living and doing business across 14 countries in Latin America, always guided by consciousness. **Do you know someone at Natura?** If so, ask for their corporate email and use it to request a recommendation when applying for a position. It’s an excellent opportunity to strengthen your network and advance in our selection process! **Natura celebrates and embraces diversity in all its forms and pluralities.** **We encourage \#Women, \#BlackPeople,** **\#PeopleWithDisabilities,** **individuals from the \#LGBTQIA\+ community, \#PregnantWomen, and people aged \#50\+ to apply for this position**
João Silva
Indeed · HR
João Silva
Indeed · HR
