Laboratory Assistant (Sample Intake)

Description

Job Summary: A professional responsible for sample intake and management, customer service, and internal communication to align information and processes. Key Highlights: 1. Sample management and organization in the internal system. 2. Customer service and support through multiple channels. 3. Collaboration with internal departments to ensure smooth process flow. ***Are You a 10x Candidate?*** *Join our Intertek team!* Responsibilities: * Perform sample intake in the internal system, ensuring correct labeling, preparation, preservation, and distribution; * Assess sample integrity according to internal procedures; * Provide customer service via email, phone, and in person, offering support and clarifying inquiries; * Coordinate with internal departments to align information regarding received samples, documentation requirements, data supplementation, and other clarifications necessary for proper process flow; * Sort and organize samples for external shipment; * Handle communications with customers and partners, including call transfers and call routing; * Collect and retrieve samples from designated locations within the region; Requirements: * Completed high school education; * Brazilian driver’s license – Category B; * Strong customer service skills (in-person, telephone, and email); * Proficiency in Microsoft Office Suite. Benefits: * Meal Allowance: BRL 31.00 per working day * Health Insurance – Unimed, with co-payment for consultations and exams; * Life Insurance; * Pharmacy Benefit – Univers; * Gympass (now Wellhub!); * Dental Plan; * Happiness – assistance program offering resources for legal guidance, document processing, financial counseling, lifestyle coaching, emotional health, and psychological support; * Transportation Allowance – public transportation. Employment Type: Permanent CLT Contract Salary: BRL 2,100.00 per month