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Job Summary: We are seeking an agile and efficient professional to provide technical support to users, ensuring high availability and performance of our clients' platforms through incident handling and analysis. Key Highlights: 1. A conducive environment for learning and professional growth 2. A diverse, inclusive, and respectful company that values plurality 3. Performance evaluations and feedback for continuous development We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though remote, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes plurality. Therefore, **there is space here for everyone**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** An agile and efficient individual. **Your typical day** * Responsible for providing user support via phone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution—escalating them to resolver teams when necessary; * Handling incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of clients’ platforms; and, when required, guiding and training users. **Requirements and Qualifications** **Basic knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * IIS; * Terminal Server; * Computer Networks; * Information Security; **Preferred qualifications** * Knowledge of Microsoft Azure **Working Hours** * ****7:45 AM–5:00 PM on Mondays, Wednesdays, and Fridays; 8:00 AM–4:00 PM on Tuesdays and Thursdays **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at the continuous development of our people * **Meal and/or food allowance** for grocery shopping and meals * **Medical and dental insurance** to keep you and your family healthy * **Pharmacy partnership** offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership program** to encourage regular exercise * **SESC partnership** for varied cultural and leisure activities * **Partnerships for language, technology, and online course platforms** * **Payroll-deductible loans** with attractive interest rates + financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage—and learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
