JUNIOR SUPPORT ANALYST

Description

Job Summary: Junior Support Analyst for customer service, technical problem diagnosis and resolution, support ticket registration and tracking, and procedure documentation. Key Highlights: 1. Customer service and technical problem diagnosis 2. Support ticket registration and tracking 3. Documentation of procedures and technical solutions An Information Technology Services company is seeking a Junior Support Analyst in Curitiba. **Responsibilities:** Provide customer service via telephone, e-mail, and chat, diagnosing and resolving technical issues related to the company's products and services. Register and track support tickets in the system, ensuring timely follow-up within agreed deadlines. Escalate more complex incidents to the specialist team when necessary, ensuring continuity of service. Document procedures and technical solutions to facilitate future problem resolution and standardize support processes. Stay up-to-date on the company's technologies and products, applying this knowledge in daily service delivery. Deliver high-quality service, striving to exceed customer expectations and contribute to continuous service improvement. Previous experience as Technical Support Assistant, Help Desk Analyst, Support Technician, or Customer Service Specialist may indicate alignment with some of the responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Profit Sharing * On-site Meal Benefit * Transportation Allowance * Pharmacy Benefit Plan * Medical Insurance * Dental Insurance **Additional Information:** * Employment Type: Permanent — On-site. * Schedule: Full-time * Work Shift: 12x36 rotating shift. From 10:00 AM to 10:00 PM.