Job Summary: Professionals responsible for managing market complaints, conducting investigations, and implementing corrective and preventive actions to enhance quality. Key Highlights: 1. Experience in the pharmaceutical industry managing market complaints and deviations 2. Leading investigations and implementing CAPA 3. Collaborating with various departments to continuously improve quality Description: * Bachelor's degree in Pharmacy or Chemistry; * Experience in the pharmaceutical industry in Market Complaints or Deviations; * Knowledge of current legislation and technical standards; * Basic proficiency in Microsoft Office. * Receive, register, and track market complaints, ensuring timely handling according to established deadlines; * Critically evaluate received information and perform initial triage to determine case priority and criticality; * Conduct investigations, collect evidence, and prepare reports; * Implement corrective and preventive actions (CAPA) related to complaints; * Interact with internal departments (Production, Quality Control, Regulatory Affairs, Customer Service, Logistics, etc.) to obtain technical data and support investigations; * Support complaint trend analysis and development of performance indicators; * Contribute suggestions for continuous process improvement and strengthening of Quality Culture. 251029020253655902
João Silva
Indeed · HR
João Silva
Indeed · HR
