JUNIOR QUALITY ANALYST - INDUSTRY

Description

Job Summary: Professional responsible for customer service, project analysis in Promob Studio, and request registration in the ERP system, ensuring agility and customer satisfaction. Key Highlights: 1. Customer service and technical support 2. Project analysis and system registration 3. Coordination with internal departments to resolve requests **LEO MADEIRAS IS HIRING!** ================================== **Location:** Barueri **Department:** Industry \- Customer Channel * **Work Mode:** On-site **YOUR RESPONSIBILITIES:** ------------------------- * Provide customer service for technical support or spare parts requests, analyze customer projects in Promob Studio, and accurately register requests in the Promo ERP system, ensuring agility, data accuracy, and customer satisfaction. * Key Activities * Receive technical support and spare parts requests via customer service channels (primarily WhatsApp). * Identify requested parts by analyzing the customer's project in Promob Studio. * Validate technical information to correctly specify replacement parts. * Register and process orders in the ERP system, ensuring data accuracy. * Monitor request status and provide timely updates to customers when necessary. * Coordinate with internal departments (production, logistics, quality, or technical support) to resolve requests. * Maintain organized records of all customer interactions and requests. *(Fast-paced environment — hands-on work and results-driven!)* **REQUIREMENTS:** --------------------------- * Bachelor's degree in Design, Furniture Design, or related fields * Experience in customer service * Proficiency in Promob Studio * Experience with ERP systems * Knowledge of components and structure of custom-built furniture If this is you, keep reading… **WHAT WE OFFER:** --------------------- Transportation Allowance On-site Restaurant Meal Voucher Medical Insurance Dental Insurance Life Insurance Pharmacy Benefit Gympass Courses on our internal learning platform Profit Sharing Program **WHY JOIN LEO?** ------------------ Because here we are **STRONG**: we face challenges head-on and deliver results. Because here we are **SIMPLE**: no bureaucracy, no delays — we get things done. Because here we are **TOGETHER**: one team, same rhythm, same direction, always supporting those who want to grow. **READY TO ADVANCE YOUR CAREER?** ------------------------------- Click **Apply Now** and join Leo Madeiras! *High-demand positions — don’t wait!*