Job Summary: Handle and resolve systemic issues, analyze incidents, and support change management, collaborating with teams and documenting solutions. Key Highlights: 1. An environment where everyone is a protagonist and agent of transformation 2. Excellent organizational climate with engaged people 3. Great growth opportunities We are people who care for people. Each one with unique characteristics, stories, and qualities—but all united by the same purpose: to live fully. We are proud of our history, which is why we do our best today while keeping an eye on tomorrow. If you value humanity, integrity, customer focus, results-driven excellence, sustainability, and innovation in solutions in everything you do, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We have an excellent organizational climate with engaged people committed to delivering outstanding results, as well as great growth opportunities for you. Come check it out! **Responsibilities and Duties** * Handle and resolve tickets related to systemic issues in production environments; * Open, monitor, and close GMUDs (Change Management), ensuring compliance with established processes and deadlines; * Analyze recurring incidents and propose definitive solutions to eliminate root causes; * Collaborate with internal teams and business areas to understand problems and align solutions; * Support systemic change management, minimizing operational impacts; * Document analyses, implemented solutions, and lessons learned. \#LI\-TR1 \#HYBRID **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Computer Science, Software Engineering, Information Systems, or related fields; * Preferred: Postgraduate studies in Software Engineering, Software Architecture, or relevant technical certifications; * Prior experience in software development—whether in corporate settings, internships, trainee programs, or academic projects; * Basic experience in system development and maintenance, working with languages such as C\#, VB.NET, or JavaScript/React JS; * Familiarity with relational databases (SQL Server) and/or NoSQL databases, including queries and data manipulation. **Additional Information** BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Annual bonus; * Health insurance (eligibility subject to location and position); * Dental plan (voluntary enrollment); * Life insurance; * Funeral assistance; * Pague Menos Corporate University offering courses and training \- Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy agreement (Epharma), with payroll deduction discount; * Wellhub (well-being platform offering physical activities, mindfulness, and more); * Educa Mais (personalized plans for undergraduate, postgraduate, mentoring, free courses, and language learning); * Pague Menos Mobile SIM card; * Car rental discounts; * Airline ticket discounts; * On-site fitness activities, depending on location; We do not discriminate based on color, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of the **Pague Menos and Extrafarma Pharmacy Network**, health and well-being are both origin and purpose. For us, promoting access to health means freedom and dignity. We are a Brazilian company built by people passionate about people. Present in every state across the country, we are giants—and diverse—by nature! Our story began in 1981, when we opened our first store in Fortaleza\-CE, and through **human value**, **results-driven excellence**, **customer focus**, **sustainability**, **integrity**, and **innovation in solutions**, we became Brazil’s second-largest pharmacy chain. Our business model focuses on selling products and services centered on our customers’ health and well-being. We operate in the specialty retail market, following the *drugstore* concept. We aim not only to be a pharmacy chain but an **integrated health hub**. Thus, since 2016, we have implemented Clinic Farma—a pharmaceutical consultation service where customers receive individualized treatment follow-up in equipped, comfortable rooms. Today, we are over 25,000 giants united by a shared purpose: ensuring access to quality healthcare across Brazil so that more people can **live fully**. If you love serving others and are someone who cares for people, become a Giant! Here, those who believe and work grow.