Junior Customer Service Assistant

Description

Job Summary: Professionals to provide customer service, supporting pre-sales and post-sales requests, resolving issues, and maintaining positive customer relationships. Key Highlights: 1. Customer service support in pre-sales and post-sales 2. Multi-channel support: WhatsApp, email, phone, and marketplaces 3. Collaboration with internal teams for continuous improvement **About the Company:** Omniteca is a group comprising over 15 brands in its portfolio. Focused on creating innovative, accessible, and high-quality products that simplify people's daily lives. We operate across diverse segments including home, technology, pets, sports, and home décor. This position belongs to the **Business Unit** Omni**home**, which brings together products for everyday home life—including pet supplies, toys, kitchen utensils, and practical daily-life solutions—all designed to streamline routines with care, creativity, and efficiency. Among its brands are **Mimo Style, Jampo Pet**, and **Zippy** **About the Position:** The professional will work in the customer service area, supporting the group’s own brand websites for pre\-sales and post\-sales requests, providing assistance via WhatsApp, e\-mail, and phone, as well as through marketplaces (Mercado Livre, Amazon, Magalu, among others); **Key Responsibilities:** Respond to inquiries regarding products, delivery timelines, payment methods, returns, exchanges, and other purchase-related matters; Monitor and resolve customer-initiated tickets on marketplaces, ensuring customer satisfaction and adherence to response deadlines; Assist in resolving issues related to deliveries, damages, and other incidents, maintaining clear and empathetic communication with customers; Maintain positive customer relationships, conveying trust and professionalism in every interaction; Collaborate with internal teams to identify opportunities for improving customer service processes, contributing to the continuous evolution of the customer experience; Maintain organized records of all customer interactions using internal systems and marketplace platforms to ensure accurate tracking. **Omnibenefícios:** * **Meal Voucher (VR):** Flexible spending on quality meals every day, with freedom to choose where to eat—whether at your favorite restaurant or at the supermarket to prepare something special. * **Health Insurance Plan:** Take care of your health with a modern, digital, high-quality plan, extended to your loved ones. ️‍* ️ **Totalpass:** Take care of your physical health with access to gyms, studios, and online classes. * + ️ **Sesc Partnership:** Enjoy cultural, sports, and leisure activities suited to all tastes. * **Birthday Day Off:** In your birth month, you receive one paid day off to celebrate your way. Enjoy! * **University Tuition Discount:** Support your development with special conditions at educational institutions. * **Bonus Policy:** We recognize your dedication with a bonus policy aligned with performance results. * **Life Insurance:** Protection and peace of mind for you and your family at all times. * **Pharmacy Benefits:** Special discounts to facilitate access to your medications. * **Dental Plan:** Comprehensive oral healthcare, ensuring greater well-being and quality of life. * **Education Assistance:** Incentive for your professional and personal development, supporting your ongoing learning journey. **Here, everyone is welcome! We value a diverse and inclusive environment where each individual can truly be themselves.**