Junior Commercial Assistant

Description

Job Summary: An administrative and operational support professional focused on agile, efficient service and sales conversion via phone and WhatsApp. Key Highlights: 1. Administrative and operational support for orders placed via website and mobile app 2. Personalized and proactive communication with leads and customers 3. Development of communication and organizational skills **Position:** Administrative Commercial Assistant **Work Location:** Barra Olímpica **Employment Type:** CLT – On-site **Working Hours:** Monday to Friday, from 7:30 AM to 5:15 PM or from 8:15 AM to 6:00 PM **Salary:** R$ 1.798,00 + On-site meals (breakfast and lunch) + Transportation Allowance (VT) **Benefits after 03 months of experience:** Health insurance Dental insurance Life insurance Pharmacy card About the Position We are seeking a professional to provide administrative and operational support for demands generated by orders placed via website and mobile app. The role also involves active outreach to leads and customers, contributing to agile, efficient service with a focus on sales conversion. Main Responsibilities Provide customer service via phone and WhatsApp. Identify customer profiles and deliver personalized service. Update and correct registration data in the system. Activate lead registrations and conduct follow-up contacts. Inform customers about unavailable items or order cancellations. Communicate rejected order situations. Request documentation for credit analysis when necessary. Request updates to registration data, such as email address changes. Prepare product or service quotations as required. Requirements Completed high school education. Prior experience in administrative tasks or customer service. Basic knowledge of Microsoft Office (Word and Excel). Proficiency in using digital systems and applications. Desired Competencies Strong verbal and written communication skills. Organizational ability and attention to detail. Proactivity and initiative. Ability to manage multiple tasks simultaneously. Results-oriented mindset and commitment to service quality. Strong interpersonal skills and teamwork orientation. Empathy, active listening, and persuasive ability. Resilience and emotional balance to handle diverse service scenarios **Minimum Educational Requirement:** High School Diploma (Secondary Education)