Join the **Portobello Shop** team, a globally recognized brand in innovation and design of comprehensive cladding solutions. We are Brazil's largest specialized retail network, driven since 1998 by our purpose of transforming environments and emotionally engaging people. Here, you shape the next step of your career within an **agile and dynamic environment**. So, if you're also passionate about retail, design, and technology; motivated by outstanding delivery; and guided by customer satisfaction, this is where you belong. Come help build the future of design at Portobello Shop! **Responsibilities and Duties** * Perform technical and administrative analysis of return requests; * Monitor the entire request flow until final closure; * Collaborate with Logistics, Tax, and Finance departments to enable resolution; * Analyze Technical Assistance (TA) requests; * Open and monitor support tickets with suppliers of complementary items; * Provide stores with detailed return assessments including technical opinions; * Offer consultative support to Customer Service Centers (CSC) and Reclame Aqui regarding TA or returns; * Maintain constant communication with internal teams and stores to ensure swift resolution. **Requirements and Qualifications** * Completed or ongoing Bachelor’s degree in Business Administration or related fields; * Professional experience in After-Sales, Technical Assistance, or Customer Service operations; * Intermediate proficiency in Excel and Google Sheets; * Problem-solving skills to convert complex cases into structured, rapid solutions; * Strong communication abilities to interact across departments and clearly convey conclusions; * Relationship management skills to build bridges among internal departments, logistics, and stores; * Proactivity to monitor processes end-to-end, ensuring nothing stalls; * Organizational capacity to manage multiple tickets accurately and efficiently. **Additional Information** **What we offer Portobello Lovers:** * Life insurance; * Medical and dental assistance; * Meal allowance; * Gympass; * Profit and Results Sharing Program; * Pharmacy reimbursement; * Discount network — partnerships with various institutions; * Discount on Portobello products; * Vacation bonus; * Support for dependents with disabilities (PCD); * Portobello Shop Academy — Online platform for content and training; * Birthday day off; **We look forward to your application to become** **\#portobellolover** *All our positions are also open to people with disabilities.* We are **Portobello Shop**, the retail brand of Portobello Group. With over 160 stores, we lead innovation and design of comprehensive cladding solutions in Brazil. And we’re not stopping there: together, we are a global benchmark in the sector. At **Portobello Shop**, we believe design has the power to transform the world. Our journey unfolds through new scenarios, new characters, and constant challenges — yet our purpose remains unchanged: **Live Design, Transform Environments, and Emotionally Engage People.** We are Brazil's largest specialized retail network for cladding solutions and part of a complete ecosystem uniting innovation, excellence in logistics, and passion for what we do. If you seek a place where agility meets strategy and empathy guides relationships, this is your destination. **Why join our Ecosystem?** Working at Portobello Shop means experiencing diverse facets of a solid, continuously expanding business. Our opportunities span the entire ecosystem: * **Our Stores:** Where design comes alive. If you love direct customer interaction and want to fulfill dreams through expert consultation, our retail openings are for you. * **Operations (Logistics and Portobello Officina):** The engine behind our delivery. Here, we handle everything from precise logistics at our distribution centers (CDs) to the artisanal and technological finishing at Officina, transforming porcelain into art. * **Backoffice (Head Office):** The intelligence behind the business. This is where the departments and teams that sustain and accelerate our business operate strategically and integrally to support growth, innovation, and excellence across our ecosystem. ***Our Culture and Values (What Drives Us):*** We seek professionals aligned with our core pillars: * **Play Fair and Play Together:** Ethics and collaboration form the foundation of everything we do. * **Adaptability and Sense of Urgency:** We respond swiftly to change, focusing on what truly matters. * **Empathy:** We listen, understand, and value people to co-create the best solutions. * **Results-Oriented Focus and Strategic Vision:** We plan for the future without compromising excellence in current execution. **Your journey starts here!** If you thrive on challenges, are passionate about innovation, and wish to build a career in a dynamic and inspiring environment, explore our available positions below and join our story.
João Silva
Indeed · HR
João Silva
Indeed · HR
