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Job Summary: An IT professional responsible for supporting end users, resolving incidents, installing software, and providing support for systems and hardware to ensure optimal equipment functionality. Key Highlights: 1. User-facing technical support for hardware and software 2. Corrective maintenance, assembly, and configuration of equipment 3. Software installation and updates, and operating system support Provide second-level user support — including incident logging, clarification of doubts, resolution of issues, and installation of software, printers, and connectivity solutions. **Schedule:** 7:00 PM to 7:00 AM — 12x36 — Night Shift. **Salary:** R$ 2.076,23 **Benefits:** * Transportation allowance; * Meal voucher or food allowance; * Medical assistance (UNIMED); * Dental assistance (METLIFE); * Educational assistance (Undergraduate and Postgraduate); * Daycare allowance (Childcare Assistance) of R$ 200.00 (per child) for mothers with children meeting eligibility criteria and aged up to 4 years (limited to 3 children); * Quality-of-life program; * Funeral plan; * Partnerships with restaurants, Pacheco, psychologists, pharmacies, auto repair shops, and gyms; * Christmas gift card. **Responsibilities and Duties** * Provide user support for hardware and software issues, identifying and distinguishing non-conformities in order to resolve problems or irregularities, or escalate to third-party technical support when necessary; * Monitor the quality of services delivered by third-party technical assistance providers within your area of responsibility, proposing and suggesting improvements when required; * Perform corrective hardware maintenance using appropriate tools and equipment, in accordance with specifications, technical manuals, and diagrams, aiming to restore full operational functionality; * Redesign hardware configurations when required and upon request from your immediate supervisor; * Assemble and configure computers and peripherals for user deployment, including installation at predetermined locations; * Install software acquired by the Company and update versions to maximize usability; * Guide users on basic operations of operating systems and management systems to enhance their self-sufficiency; * Provide user support across all systems used at Santa Casa BH, ensuring optimal utilization of available resources, clarifying questions, and addressing reported irregularities; * Participate in system implementation and validation testing to facilitate user rollout; * Collaborate with your immediate supervisor to monitor the operationalization of implemented systems and respond to user requests; * Request spare parts and materials required for hardware repairs and maintenance to meet service demand; * Manage all movements of microcomputer equipment across all Santa Casa BH units; * Provide operational IT support for all internal and external events requiring information technology; * Maintain hardware and software maintenance records using Excel spreadsheets, keeping a database with relevant information for tracking and control; * Support leadership on matters related to your area of expertise by reporting and discussing problems and irregularities to inform procedural definitions and actions; * Stay updated on new procedures and processes relevant to your field; * Perform other tasks of similar nature and complexity level as requested by your immediate supervisor. **Requirements and Qualifications** Completed technical education in Information Technology. **Additional Information** We are Santa Casa BH, and we work for a cause: delivering top-tier healthcare to everyone. Over 100 years of history have allowed us to build a legacy recognized across Minas Gerais. We stand as the largest healthcare institution in the state, comprising Santa Casa BH — High-Complexity Hospital (100% SUS-funded), São Lucas Hospital — Private and Insurance-based, Santa Casa BH Specialized Outpatient Clinics, Santa Casa BH Maternal and Child Institute, Santa Casa BH Oncology Institute, Santa Casa BH Clinical Research Center, Santa Casa BH Órix Lab, Santa Casa BH School of Health, Santa Casa BH Geriatric Institute, and Santa Casa BH Family Care. More than 8,000 employees uphold our mission as their own ideal. Together, we share one heart. **Alert!** Santa Casa BH **does not charge any fees during its selection processes.** All recruitment procedures are conducted **free of charge and transparently**. If in doubt, contact Santa Casa BH directly through official channels available on our website. Protect yourself against scams and fraud, and rely on us for a secure and trustworthy selection process.
