Store Manager - Center

Description

Job Summary: We are seeking a professional to manage teams, optimize administrative and commercial processes, ensuring excellence in customer service and store performance. Key Highlights: 1. An environment that values diversity and encourages authenticity 2. Opportunities for professional growth and development 3. Focus on human appreciation, integrity, and innovation We are people who care for people. Each one with unique characteristics, stories, and qualities, yet all united by the same purpose: to live fully. We take pride in our history, which is why we strive to do our best today while never losing sight of tomorrow. If you value human appreciation, integrity, customer focus, results-driven excellence, sustainability, and innovation in every solution you deliver, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We foster an excellent organizational climate with engaged individuals committed to delivering outstanding results, as well as great growth opportunities for you. Come check it out! **Responsibilities and Duties** * Close cash registers: updating the store's financial system; * Ensure cash exchange by keeping the store stocked with change for customer service; * Conduct financial audits; * Execute the "monthly execution manual" by setting up sales displays (island fixtures, mannequins, checkout areas, gondola ends); * Ensure preparation of promotional kits; * Implement store negotiations: verifying current promotions (clip strips, gondola ends, wobblers, etc.); * Maintain store organization: ensuring cleanliness, stockouts, pricing, and restocking of sections; * Customer service; * Verify documents such as cancellations, exchanges, returns, Libercard, and credit card receipts—keeping receipts organized and identifying any discrepancies; * Analyze performance indicator reports to monitor store progress; * Provide weekly and monthly feedback to the team based on prior indicator analysis to continuously exceed individual goals; * Conduct partial inventory: keeping store stock updated and correcting potential stockouts due to theft, as well as overseeing full inventory activities; * Archive documents: maintaining fiscal documents (exchanges, returns, cancellations, credit card receipts) filed at the store for possible audits or sales verification; * Supervise expiration date checks: monitoring the store team’s verification of expiring products within their respective sections; * Conduct training: providing team training as needed on various topics (customer service, sales, operational systems, store indicators); * Manage the store team: scheduling shifts, managing service flows, handling conflicts, among others; * Strategic planning: developing the store’s annual plan based on prior performance indicators. **Requirements and Qualifications** * Degree in Pharmacy, Business Administration, or related fields. * Proficiency in computer applications; * Experience leading teams and organizing administrative processes; * Experience in sales and customer service. **Additional Information** BENEFITS: * Meal allowance (as per collective bargaining agreement); * Transportation allowance; * Health insurance plan, subject to eligibility based on location and position; * Dental insurance plan via voluntary enrollment; * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * Educational partnerships offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training programs — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership (Epharma), with payroll deductions for discounts; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of **Pague Menos**, health and well-being are both origin and purpose. Promoting access to health means expanding freedom, care, and quality of life for millions of Brazilians. We are a Brazilian company built by people who do good and are committed to delivering health with love to all Brazilians. We operate across all Brazilian states and currently have nearly **1.700 stores and over 28,000 employees**, forming a diverse community that grows together and makes a real impact on people’s lives. Our story began in 1981 with the opening of our first store in Fortaleza (CE). Since then, we have grown steadily, guided by our commitment to valuing people, focusing on customers, sustainability, integrity, results-driven excellence, and innovative health solutions. Today, we are the **second-largest pharmacy chain in Brazil**, a result of a strategy combining efficiency, customer proximity, and strengthening our pharmaceutical consulting services. Our business model integrates products, services, and continuous care. We operate in specialty retail under the *drugstore* concept and have evolved into an integrated health *hub*. Working here means being part of an environment that values diversity, encourages authenticity, and believes in the power of collaboration. It is a place to grow, contribute, and make an impact every day. Let’s go together?