DELIVERY ATTENDANT

Description

Job Summary: The Delivery Attendant manages the entire order journey, acting as the liaison between the customer, kitchen, and delivery person—receiving, registering, monitoring, and verifying orders. Key Highlights: 1. Customer service via phone, WhatsApp, and apps. 2. Monitoring preparation time and delivery status. 3. Issue management and cash register closing. The Delivery Attendant is responsible for managing the order journey, serving as the critical link between the customer, kitchen, and delivery person. Duties include receiving requests via platforms or phone, registering orders in the internal system, monitoring preparation time, and verifying items before dispatch. **Main Activities and Responsibilities** * **Customer Service:** Greet and assist customers via phone, WhatsApp, and apps (e.g., iFood), answering menu-related questions and helping them select dishes. * **Order Entry:** Accurately register orders in the internal system, including special instructions regarding ingredients, beverages, and change requirements for the delivery person. * **Follow-up:** Monitor kitchen preparation time and delivery route status, keeping customers informed of any delays. * **Verification and Dispatch:** Confirm that packaged items exactly match the order—including cutlery, napkins, and sauces. * **Issue Management:** Resolve unexpected situations such as out-of-stock items, delays, or complaints about incorrect orders. * **Cash Register Closing:** In many companies, also responsible for organizing payment methods (cash, PIX, credit/debit cards) and closing the shift’s cash register. Compensation: R$1.621,00 - R$2.400,92 per month Benefits: * Dental care * Transportation allowance Work Location: On-site