Job Summary: We are looking for a professional to provide user support, with a focus on quality, rapid resolution of service tickets, and adherence to SLAs—ideal for individuals who enjoy customer interaction and thrive in a dynamic environment. Key Highlights: 1. Providing user support and resolving service tickets 2. Opportunity for those seeking growth in a dynamic environment 3. User training and documentation of procedures We are seeking a professional to deliver **user support**, ensuring high-quality user experience, prompt ticket resolution, and compliance with established SLAs. If you enjoy customer interaction, possess an analytical mindset, and wish to grow within a dynamic environment, this opportunity may be right for you! **Responsibilities and Duties** * Conduct user training on CITNET and NSCorr systems. * Provide support via WhatsApp, e\-mail, and/or ticketing system. * Log and classify incidents and requests in the designated tool. * Escalate tickets to Level 2 (N2) when necessary. * Monitor tickets until resolution. * Document procedures and solutions in the knowledge base. * Meet SLA requirements and support performance targets. **Requirements and Qualifications** * Completed high school education (technical or undergraduate studies in IT preferred but not required). * Proficiency in Microsoft Office suite. * Prior experience in customer support/help desk (preferred). **Preferred Qualifications** * Experience in billing operations within transportation, insurance, or logistics sectors * Knowledge of transportation insurance billing processes Minimum Education: High School (Secondary Education) * Life Insurance * Dental Plan * Meal Voucher (VR) * Health Insurance * Gympass
João Silva
Indeed · HR
João Silva
Indeed · HR
