Customer Service Representative

Description

Job Summary: Customer service with emphasis on friendliness, empathy, and agile resolution, ensuring satisfaction and delight in all interactions. Key Highlights: 1. Focus on customer service with friendliness and empathy 2. Opportunity to delight customers and resolve issues 3. Professional development through training and capacity building 1. Greet customers with friendliness, courtesy, and empathy, providing agile and effective service during the first contact; 2. Act with the objective of delighting the customer; 3. Ensure 100% registration update for all interactions handled; 4. Conduct interactions according to Logos-established standards; 5. Resolve customer issues or efficiently escalate them; 6. Accurately record interactions in internal systems; 7. Guide customers regarding NPS and CSAT satisfaction surveys; 8. Prioritize agile service for all customers, always respecting the regulatory maximum time limit of up to 30 minutes for all customers! We must always aim to serve customers as quickly as possible, with the goal of meeting 100% of the customer's needs; 9. Promote a positive customer experience by maintaining a proactive attitude; 10. Actively participate in trainings and capacity-building initiatives to enhance skills; 11. Promote customer digitalization by consistently informing customers about available digital options in their contracts; 12. Ensure seamless customer journey within the store operation; 14. Handle overflow (contingency support for high-volume stores) for contracts that include this practice; Public service at Energisa stores. Compensation: R$1.621,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Education: * Completed high school (Mandatory) Work Location: On-site