Customer Service Representative

Description

Job Summary: We are seeking a Customer Service Representative for Jamef Transportes to ensure excellence in customer service, resolve issues, and track shipments. Key Highlights: 1. Excellence in customer service 2. Motivating and rewarding work environment 3. Opportunities for growth and development We are looking for a Customer Service Representative to join the Jamef Transportes team — a solid, reputable company recognized for the excellence of its services. We seek a talented and motivated Customer Service Representative to guarantee excellence in serving our customers. At Jamef Transportes, we value our employees and strive to create a motivating and rewarding work environment. Interested? Submit your application! We look forward to receiving your application and discussing how you can contribute to our company’s continued growth. More than hiring people, we aim to generate opportunities for everyone, ensuring inclusion of increasingly diverse profiles to strengthen OUR PEOPLE! If you share this vision, why not join this team? Responsibilities and Duties: Provide customer service via telephone, e\-mail, and other customer service channels; Clarify inquiries, resolve issues, and provide support regarding Jamef Transportes’ services; Log and track customer requests in the service management system; Track shipments and provide up\-to\-date information to customers; Ensure compliance with response and resolution deadlines for each request; Collaborate with internal departments to resolve issues and improve service quality; Identify process improvement opportunities and propose actions to enhance customer experience; Participate in training and development programs to improve customer service skills. Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance * Bonus as per collective bargaining agreement * Partnership with Totalpass * Dental Assistance (After probationary period) * Meal Allowance or on\-site cafeteria * Life Insurance * Pharmacy Benefit * Psychological support platform * Telemedicine or Medical Assistance, subject to regional eligibility * Food Allowance or Basic Food Basket