We are looking for an analytical, organized individual with strong interpersonal skills to join our team as a **Customer Service Coordinator**. This is an opportunity for those seeking professional growth in a dynamic, collaborative environment offering ample room for career advancement. **Responsibilities and Duties** The professional will be responsible for the customer journey. The goal of this role is to ensure customers achieve the most positive outcomes throughout their retail purchasing journey by understanding their needs, providing support, and securing sales conversion while strengthening the brand across digital and customer service channels. Key responsibilities include: * Monitoring and guiding the customer journey: customer experience (CX) and strategic customer service. * Promoting customer retention, operational improvement, and positive reputation. * Developing and executing: digital sales promotional campaigns, commercial calendar, conversion initiatives, sales funnel, product activation, and sell\-out strategies. * Focus on conversion and average order value, customer satisfaction and retention, handling recurring complaints, corporate reputation, and overall customer experience. * Analyzing performance indicators and proposing strategic actions for: campaign ROI, average order value, conversion rate, cancellation rate, cart abandonment rate, and SLA. * Analytical and strategic mindset, plus support to the team. **Requirements and Qualifications** **Requirements:** * Bachelor’s degree in Business Administration, Marketing, Communications, Advertising, or Commercial Management. * Knowledge of systems, data platforms, and e\-commerce (Google Ads, Meta Ads, and Analytics). * Advanced Office suite (especially Excel) or Power BI. * Experience and knowledge in KPIs, sales and revenue, and people management. **Competencies:** * Organization and attention to detail; * Strong communication and interpersonal skills; * Sense of responsibility and confidentiality; * Analytical ability and proactivity; * Goal, deadline, and priority management. **Additional Information** **Work Schedule:** Monday to Friday, from 08:00 to 17:58 **Benefits:** * Health Insurance * Dental Insurance * Pharmacy Benefits * Transportation Allowance * On\-site Meals * On\-site Parking * Life Insurance * Tuition Assistance * Day Off Rede Drogão Super has a solid and recognized trajectory in the pharmaceutical retail sector. In 1961, the first pharmacy—Drogacity—was founded, born from the entrepreneurship and forward\-looking vision of its founders. After more than 65 years, the network is now one of the largest companies in the pharmaceutical segment, operating across over 13 cities in the interior of São Paulo state and the Triângulo Mineiro region. Today, over 700 professionals build daily relationships grounded in trust, security, and service excellence—delivering health and well\-being to thousands of people. We value relationships based on respect, integrity, and transparency. We believe outstanding results are achieved by committed individuals who find space to learn, grow, and contribute their best. Here, every professional is an essential part of our story. Join our team!
João Silva
Indeed · HR
João Silva
Indeed · HR
