Customer Service Associate - Petz Mooca

Description

Job Summary: Responsible for delivering excellent and efficient customer service, ensuring customer delight and execution of cash register processes. Key Highlights: 1. Excellent and delightful customer service 2. Collaborative, straightforward environment passionate about pets 3. Appreciation for authenticity and personal growth **Job Description** --------------------- At Petz, we believe diversity is the foundation for a more creative, human-centered, and innovative environment. We value differences because we know they foster richer connections, bolder ideas, and more transformative outcomes. We are Brazil's largest pet ecosystem, made possible only through the unity of diverse people and companies — all driven by a shared purpose: animal welfare. If you seek a light-hearted, collaborative workplace with a straightforward spirit and passion for results (and pets), you’ll feel right at home with us. Here, authenticity is welcome and growth is possible. We want you to be yourself — so together, we can be Petz. **Responsibilities and Duties** ----------------------------------- * Deliver excellent and efficient customer service, aiming to ensure full customer delight and create value in their interactions with pet lovers. * Serve store customers through excellent and delightful service. * Execute cash register opening and closing procedures using personal and non-transferable access. * Submit daily cash register and float reconciliation to the responsible manager by verifying amounts at the end of the shift. * Stock the point-of-sale (POS) with necessary materials for daily operations using the cash register checklist. * Stock products for sale at checkout according to trade marketing specifications. * Maintain cleanliness and organization of store checkouts through regular cleaning of work equipment. * Assist customers with product packaging by providing shopping bags. **Requirements and Qualifications** ------------------------------ * High School Diploma; * Availability to work on a 6x1 rotating schedule; * Passion for pets. **Additional Information** -------------------------- **Medical Assistance** Available after the probationary period, to care for your health with safety and quality. **Dental Assistance** Available within 30 days of hiring, ensuring your well-being from day one. **Profit Sharing Plan (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners across Brazil. Save on what truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discounts — no strain on your budget. **Birthday Day Off** You deserve to celebrate! Enjoy a paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** ✔ 30% discount on bathing & grooming services ✔ 5% **CashPetz** on purchases at physical stores and online ✔ Free shipping and waived service fees for online orders (economy/standard delivery) ✔ 30% **CashPetz** on consultations, vaccinations, and lab tests at Seres network ✔ Access to exclusive content **Internal Training for Pet Groomers** Want to work in pet aesthetics? We train you to professionally serve in our Aesthetic Centers. ️‍ ️ **GymPass or TotalPass** Access gyms, studios, and wellness activities after 30 days of employment. ‍ ️ **Indica Petz** Refer friends to join us and earn exclusive rewards. Those who refer, shine! **PETernidade Leave** Because pets are family too — a special time for you to care for your new household member. **Movimenta Petz** Our internal mobility program. Grow with us — we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs nationwide. **Life Insurance** To ensure security and peace of mind for you and your family. **UniPetz** Our online development platform, enabling you to learn and grow at your own pace. **Meal Voucher or Food Voucher** Benefit granted according to the current policy of your region. **Transportation Voucher** We guarantee your commute with comfort and responsibility. Minimum Education Level: High School (Secondary Education)