Multichannel customer service and support (WhatsApp, phone, email, and app); Order monitoring and dispatch of delivery partners; Revenue recovery and reactivation of establishments; Onboarding of new delivery partners and establishments; Recording and tracking of performance indicators (KPIs); Suggestions for improving operational processes (SOPs). **Requirements:** * High school diploma; * Experience in customer service; **Additional Information:** Working Hours: 8 AM–6 PM, Monday to Friday; 8 AM–12 PM on Saturday; Base Salary: BRL 1,518.00 + bonuses (initially averaging BRL 500.00); Pharmacy benefit plan; Job Type: Full-time CLT employment; Compensation: BRL 1,518.00 – BRL 2,500.00 per month; Benefits: * Benefit plans and commercial discounts; Experience: * Customer service? (Mandatory); Work Location: On-site