Customer Service Analyst

Description

Job Summary: We are seeking a Mid-Level Customer Service Analyst to deliver excellent service, support team development, and drive continuous improvement of service processes. Key Highlights: 1. Excellence in participant service 2. Support for team development 3. Continuous improvement of service processes Do you believe that outstanding service can transform participants' experiences and strengthen lasting relationships of trust? At **Equatorial Complementary Pension**, we are looking for a **Mid-Level Customer Service Analyst** who is passionate about serving others, possesses analytical insight, and can serve as a technical reference for the team—contributing to process quality and our participants' satisfaction. **Your Mission** Deliver excellent service to participants, ensuring agility, quality, and security in handling requests, while supporting team development and continuous improvement of service processes. **Requirements** ✅ Currently pursuing a Bachelor’s degree in Business Administration, Business Management, Commercial Management, Law, or related fields. ✅ 3–5 years of experience in customer service, client relationship management, or related areas. ✅ Experience in document analysis, negotiation, and consultative service. **Why Join Equatorial Complementary Pension?** Here, you’ll find an environment that values people, knowledge, and collaboration. We seek professionals committed to excellence who wish to grow, share experiences, and contribute to building an ever-better journey for our participants. **Join our team and help build a more secure future for thousands of people.** **We Offer** Fixed salary \+ Food Allowance R$ 874.00/month, Meal Voucher R$ 53.00/day worked, Unimed Health Plan, Daycare Assistance, Life Insurance, and other benefits. **Apply now and make a difference in the lives of our participants!**