Customer Relationship Assistant

Description

Job Summary: We are seeking a professional for technical assistance, responsible for serving customers, registering, tracking, and resolving incidents, acting as the interface between the customer, technical team, and construction site. Key Highlights: 1. Customer service and incident resolution 2. Interface between the customer, technical team, and construction site 3. Focus on customer satisfaction and clear communication **Want to build your future with Cataguá?** Our purpose is to positively transform people's lives. How do we achieve this? By delivering environments of excellent quality and location, ensuring the best customer experience throughout the entire relationship lifecycle. At this time, we are looking for a professional to work in technical assistance, responsible for customer service, registering, tracking, and resolving incidents promptly and effectively. This person will serve as the interface between the customer, technical team, and construction site, ensuring clear communication, adherence to deadlines, and customer satisfaction. **Interested? Learn more.** **Apply now and join us in transforming lives** **Responsibilities and Duties** * Conduct assessments of customer needs; * Register customer requests and forward them to the responsible department; * Handle inquiries, compliments, suggestions, and complaints via phone, website, and social media; * Prepare monthly activity reports; * Participate in training programs and ensure SAC effectiveness and compliance; * Resolve customer issues, collaborate with other teams, assist customers in finding what they need, and provide support clarifying customer questions; * Issue duplicate payment slips and debt restructuring upon customer request; * Process and manage invoices for the department; * Open and close technical assistance incidents. **Requirements and Qualifications** * Completed high school education; * Prior experience in customer service; * Availability to work 100% on-site; * Position based in Piracicaba/SP. **Additional Information** **What matters to you also matters to us!** **The benefits we offer include:** * Transportation allowance * Meal/food allowance * Health insurance (Unimed and Uniodonto) * Life insurance * 40-hour workweek for administrative roles * Profit-sharing program * Morning and afternoon coffee breaks * Pharmacy discount program * Mental health support * Sports incentives (road running) * Commercial partnerships * Gympass * We are a GPTW-certified company! **Want to join this team proud of being one of the best companies to work for in the interior of São Paulo?** **Apply now and join us in transforming lives** Transforming people's lives by delivering environments of excellent quality and location, ensuring the best customer experience throughout the entire relationship lifecycle—this is our mission. It is what drives us, unites us, and pushes us always forward. Since 1986, we have delivered far more than real estate developments. We have built trust within the community, cultivated relationships with customers, and established a company where everyone takes pride in working and belonging. Our essence rests on **three fundamental pillars**: **Transformation:** This is what we generate in people’s lives. We transform dreams into square meters—with smiles on our faces and plenty of hard work. Positively transforming people's lives is our core purpose. **Trust and integrity:** These words have been with us since our founding and form the foundation of all company relationships, as we deeply respect every individual. Our values and principles come above all else, which is why we always deliver what we promise. **Commitment to the future:** We constantly consider our legacy, what we will leave for future generations, and where we aim to go. Everything is done with long-term thinking—sustainability is embedded in our DNA. It was with this mindset that we established our presence in over 50 cities across the interior of São Paulo, delivering more than 16,000 units. We are extremely proud of our history—but even prouder of what we will build from now on. **Mission** Our mission is to transform people's lives by delivering environments of excellent quality and location, ensuring the best customer experience throughout the entire relationship lifecycle. **Purpose** In everything we do, we strive to positively transform people's lives. **Values** We are **passionate about execution**; We are **reliable**; We are **ethical and integrous**; We are **results-oriented**; **We are engaged**