Service Coordinator - Cuiabá

Description

Job Summary: Coordinate technical teams and service consultants, ensuring excellence, developing the team, and managing indicators for customer satisfaction and business sustainability. Key Highlights: 1. Coordinate and develop the technical service team 2. Manage strategic indicators and improvement plans 3. Handle critical situations and provide customer support Responsible for directly coordinating technical and service consultant teams across four branches in the state of Mato Grosso, ensuring technical, procedural, and service excellence. Engages in continuous team development, management of strategic indicators (NPS, parts and service revenue, service orders, productivity, and quality), and implementation of corrective actions and improvement plans. Must combine practical technical expertise, procedural orientation, and commercial vision to ensure customer satisfaction and business sustainability. **Responsibilities and Duties** * Coordinate and develop the technical and service consultant teams at branches under your responsibility; * Continuously guide and train the team on technical, administrative, and warranty processes, ensuring compliance with factory standards and manuals; * Directly handle critical situations, performing technical interventions when necessary to ensure rapid resumption of customer operations; * Support service consultants in customer interactions, participating in negotiations and handling dissatisfaction or critical situations; * Audit reports, service orders, and internal processes, proposing improvements and corrections; * Officially manage key indicators: NPS – customer satisfaction; * Gross revenue from parts and services; * Management of open service orders (max. 60 days); * Workshop productivity, technical quality, and organization; * Develop and monitor action plans to correct indicator deviations; * Encourage and ensure delivery of technical and procedural training—both in-person and online—to promote continuous team development; * Identify revenue growth opportunities through post-sales commercial strategies, adhering to company guidelines; * Report results and indicator progress to the branch manager and National Service Management; * Maintain workshop, toolroom, and warranty room organization, cleanliness, and standardization in strict compliance with the manufacturer’s Dealer Standard manual. **Requirements and Qualifications** **Required Education:** * Technical course in Mechanics, Electrical Engineering, Electromechanics, or related fields. **Desirable Education:** * Bachelor’s degree in Mechanical, Electrical, Agricultural, Production Engineering, or Service Management. **Required Experience:** * Experience coordinating post-sales technical teams; * Experience managing workshop indicators (NPS, service orders, productivity, revenue, and costs); * Advanced knowledge of yellow-line machinery (New Holland or similar); * Experience with mechanical and electronic diesel engines (NEF4, NEF6, CURSOR 9, ISUZO, HINO, S800, CUMMINS, PERKINS) – Advanced level knowledge; * Advanced ability to read and interpret technical diagrams; * Microsoft Office suite (Excel for indicator tracking); * Maintenance systems (Dealer, Syonet, Dynamics or similar); * Machinery safety and operation standards. **Desirable Experience:** * Involvement in continuous improvement projects within post-sales operations; * Experience directly serving strategic customers; * Experience in failure analysis and implementation of action plans; * Experience in performance enhancement and technical improvement projects for severe operations; * Technical English; * Quality tools (5W2H, Ishikawa, PDCA, Kaizen); * Knowledge of telematics and remote monitoring. **Additional Information** We are a group originating from Minas Gerais, representing world-renowned brands across Brazil. With 50 years of tradition, success, and stability, we operate physical units in 18 Brazilian states, with strong presence in Minas Gerais and the North, Northeast, and Central-West regions. We thrive on challenges and value the balance between youth and experience, always pursuing innovation. With extensive *know-how*, we have become a reference in our areas of operation over the years and consolidated ourselves as a major Brazilian corporate group. We are passionate about what we do, and our success is tied to the high performance of our team. **We believe in the power of collaboration; therefore, we combine high performance with career development to create an environment conducive to nurturing new talent. It is precisely this blend that gives rise to the Bamaq Way — the strength of those who believe that results are built with humility, ambition, and strong interpersonal relationships.** Join us on this journey! **EXCLUSIVE BENEFITS FOR BAMAQ TEAM MEMBERS!** * Employee Recognition and Well-being Program – Essência * Health Insurance; * Dental Insurance (Unimed); * Pharmacy discount program with special rates; * Psychological support via MediQuo; * Gympass and TotalPass, to train wherever and whenever you want; * Onhappy – Travel discount platform; * Educational Incentive; * VIK Platform, daily encouragement of physical activity; * Exclusive Program for Pregnant Employees; * Transportation Allowance; * Recognition Program for Years of Service. * Special discounts on Bamaq Group products; * Meal Voucher (branches) and Internal Cafeteria (headquarters). **SPECIAL MOMENTS**; * Birthday Day Off; * Christmas Basket.