Contract Assistant

Description

Job Summary: The professional will be responsible for contract monitoring, customer service, and sales team support, ensuring adherence to agreed deadlines. Key Highlights: 1. Order tracking and interface with customers and internal departments. 2. Assistance and support to the sales team and negotiation of delivery schedules. 3. Preparation and organization of technical documentation and archiving. AZ Armaturen do Brasil Ltda is an industrial valve manufacturer and a leader in its field of operation. The parent company was founded in 1963 in Germany. In addition to Brazil and Germany, AZ operates manufacturing facilities in South Africa, China, and the USA. Our Brazilian factory serves the entire Brazilian market, the South American region, and Mexico. We supply Special Valves for diverse industries, including: * Chemical * Petrochemical * Refineries * Pharmaceutical * Paper and Pulp * Water Treatment Plants * Power and Nuclear Power Plants SPECIAL VALVES FOR CRITICAL APPLICATIONS * Zero Dead Space * Self-Lubricating * Maintenance-Free * High Chemical Resistance CERTIFICATIONS: * PED 97/23/EC \- TA \- Luft/VDI 2440 \- AD \- 2000 / HP0 / TRD 201 * Firesafe Design per API 607 * KTA 1401 * SIL 3 * API 598 **Responsibilities and Duties** * Enter released Work Orders (WOs) into the system; * Request Quality Department to prepare required certificates for each product; * Monitor billing and shipment of orders, ensuring compliance with agreed customer deadlines; * Provide customer service during contract monitoring, ensuring fulfillment of agreed terms; * Track order progress, acting as liaison between customers, production, and AZ’s internal departments; * Provide assistance and support to the sales team; * Inform customers of potential delays via email and, when necessary, by telephone; * Negotiate and agree upon revised delivery dates with customers in case of delays; * Prepare or request technical documentation (data sheets, schedules, inspection plans, document lists, drawings, diagrams, calculation reports, instruction manuals, and data books) from the responsible department, as requested by customers; * Verify billed orders and organize them numerically; * Archive completed orders, maintaining organization and ease of retrieval; * Record the physical location of archived orders in the system; * Transfer outdated documents to the inactive archive while maintaining organization; * Update customer portals/websites with order status information; * Support other activities related to the contracts area; * Participate in contract alignment meetings; * Maintain a clean and organized workplace per the 5S methodology; * Ensure proper care of machinery, tools, and equipment; * Comply with and act in accordance with the company’s Quality Policy and Code of Conduct; * Participate in continuous improvement programs, contributing suggestions to optimize processes; * Properly use Personal Protective Equipment (PPE), maintaining it in good condition; * Comply with company safety regulations; * Perform other duties related to this position; * Uphold the company’s mission, vision, values, and policies. **Requirements and Qualifications** **Desired Profile:** * Organized, proactive, and responsible professional; * Strong verbal and written communication skills; * Ability to interact effectively with customers and internal departments; * Strong organizational skills, ability to monitor deadlines, and attention to detail. **Desirable Requirements:** * Currently pursuing a Bachelor’s degree; * Proficiency in Microsoft Office Suite; * Experience or aptitude in customer service. I am available for any further clarifications. **Additional Information** * Profit Sharing Plan (PLR) * Health Insurance * Wellhub (Gympass) * Dental Insurance * Life Insurance * Meal Allowance* * On-site Meals * Chartered Bus Service * Birthday Day Off * Workplace Gymnastics (3 times per week) * Subject to attendance requirements Join a German multinational company, a leader in specialized valve and system solutions.