Technical Consultant Trainee

Description

Job Summary: The professional will directly serve customers, ensuring excellence in installation, maintenance, and technical support services, with a focus on customer satisfaction. Key Highlights: 1. Excellence in customer service and satisfaction 2. Technical support and application of best practices 3. Professional growth and continuous updating Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other related services; ensure excellence in customer service and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best service practices. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled service appointments with customers, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring personal safety and customer safety; Understand and apply quality indicators (IRR, IFI) daily to continuously improve service delivery; Actively participate in training and development programs offered by the company to achieve professional growth and continuous updates on new technologies and procedures. Main Daily Activities: Perform installation, maintenance, address change, and equipment removal services; Monitor and report the status of completed services; Follow company quality procedures and standards; Participate in training and updates regarding products and services. Requirements: Completed high school education; Customer service experience is considered an advantage but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Availability to work flexible hours according to service requirements; Basic knowledge of digital tools and customer service registration systems. Minimum Education Level: High School (Secondary Education) Driver's License: Category B * Internet package discount * Pharmacy benefit plan * Life insurance * Medical assistance (with co-payment) * Transportation allowance * Citizen Company certification * Dental assistance * Skello App (e-books and digital books) * Telemedicine * Profit-sharing program * SESI benefit plan * Meal allowance or food allowance * University tuition discounts