Commercial Customer Service Analyst

Description

Job Summary: The Commercial Customer Service Analyst provides high-quality support to customers and potential customers, promotes efficient and agile communication through multiple channels, and manages requests. Key Highlights: 1. High-quality support to customers and potential customers 2. Efficient and agile communication through multiple channels 3. Management of requests, complaints, and compliments WE HAVE OPENINGS FOR INTERIOR AND COASTAL REGIONS The Commercial Customer Service Analyst is responsible for delivering high-quality support to customers and potential customers, promoting efficient and agile communication across various channels. Their role includes in-person, virtual (video), digital-channel, and telephone interactions, as well as back-office support for requests requiring further analysis or specialized handling. Additionally, the professional receives, guides, and appropriately routes incoming requests, providing accurate information regarding products, services, and procedures. It is essential to systematically and promptly record all customer feedback—including requests, complaints, compliments, criticisms, and suggestions—in corporate systems. The analyst is also responsible for verifying documents related to customer service, ensuring compliance and internal process efficiency. Minimum Education: High School Diploma (Secondary Education) Driver’s License: Class B, Class A Personal Vehicle * Discounts at partner universities * VA bonus * Commuter allowance * Wellhub (Gympass) * Childcare assistance * Medical assistance