Customer Service Representative – Poços de Caldas

Description

Job Summary: We are seeking a talented Customer Service Representative for our Success Team, with exceptional skills in processes, communication, and interpersonal interaction, to accelerate your career within a dynamic environment. Key Highlights: 1. Join a supportive team that collaborates creatively 2. Advance your career through continuous challenges 3. Play a key role in the citizen experience with empathy and clarity Citizen Experience is looking for a talented and **out-of-the-box** **Customer Service Representative** to join our **Success Team**. If you possess exceptional skills in **processes**, are communicative, and have ease interacting with **people**, this could be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and collaborate **creatively** — that’s how the best ideas emerge. If you’re seeking to **advance your career** in an environment rich with **opportunities**, where acceleration means not only progressing in roles and responsibilities but also tackling continuous challenges, don’t miss this chance! **Responsibilities and Duties** **Responsibilities and Duties:** **Your main responsibilities** You will be a **key point** in the citizen experience, performing activities such as: * **Public service delivery:** welcoming, guiding, and clarifying questions about available services, with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate prior to forwarding; * **Processing requests:** assisting with form completion, data collection, and forwarding services such as ID cards (RG), driver’s licenses (CNH), and appointments; * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure agility and reduce waiting time; * **Problem resolution:** promptly and courteously resolving inquiries, escalating more complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office Suite; * Good typing skills; * Prior experience in public-facing roles is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 44 hours per week **Workplace: UAI** Poços de Caldas, R. 15 de Novembro, 386 \- Centro, Poços de Caldas \- MG, 37701\-038\. **We offer a benefits package including:** **Transportation Benefit** (6% employee contribution) **Birthday Day Off** – a full day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Meal/food allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind with gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because we value your safety and peace of mind. **Pharmacy discounts** – savings on medications and wellness products. **SESC partnership**. **Variable compensation plan**. We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services, simplifying citizens’ lives through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to integrate physical and digital channels, delivering a seamless experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople