Job Summary: We are seeking a talented and communicative Attendant with strong process skills to join our Success Team, serving as a key point in the citizen experience and helping accelerate your career. Key Highlights: 1. A supportive, respectful, and creatively collaborative team 2. An environment full of continuous opportunities and challenges 3. Focus on citizen experience and problem resolution Citizen Experience is looking for a talented **Attendant**, truly **out of the ordinary**, to join our **Success Team**. If you possess exceptional **process** skills, are highly communicative, and comfortable interacting with **people**, this may be the opportunity you've been waiting for! Here, we are part of an exceptional team where we **support**, **respect**, **contribute to**, **motivate**, and **creatively collaborate** with one another — that’s how the best ideas emerge. If you’re looking to **accelerate your career** in an environment rich with **opportunities**, where acceleration means not only advancing in roles and responsibilities but also consistently tackling new challenges, don’t miss this chance! **Responsibilities and Duties** **Responsibilities and Duties:** **Your main responsibilities** You will serve as a key point in the citizen experience, performing activities such as: * **Public service delivery:** greeting, guiding, and clarifying questions about available services with empathy and clarity; * **Document screening and verification:** ensuring all information is accurate before forwarding; * **Processing requests:** assisting with form completion, data collection, and service referrals (e.g., ID cards, driver’s licenses, and appointments); * **Administrative support:** updating records, organizing and archiving documents, and maintaining databases; * **Queue and appointment management:** organizing service flow to ensure efficiency and reduce waiting times; * **Problem resolution:** promptly and courteously resolving inquiries, escalating complex cases when necessary. **Requirements and Qualifications** **Requirements** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Good typing skills; * Prior experience in public service delivery is considered a plus. **Additional Information** **Compensation and Work Schedule** * **Salary:** R$ 1\.621,00 **Work schedule:** * Monday to Friday * 44 hours per week **Workplace: UAI** Poços de Caldas, R. 15 de Novembro, 386 \- Centro, Poços de Caldas \- MG, 37701\-038\. **We offer a comprehensive benefits package including:** **Transportation Benefit** (6% employee deduction) **Birthday Day Off** – a full day just for you to celebrate however you like! **Health Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Dental Insurance Plan** – co-payment based; monthly premium for the primary insured covered by the company. **Meal/food Allowance** – R$ 25.73 per day for meals. **Wellhub** – take care of your body and mind through gyms and physical activities. **ZenKlub** – emotional health support. **Life Insurance** – because your safety and peace of mind matter to us. **Pharmacy Discounts** – savings on medications and wellness products. **SESC Partnership**. **Variable Compensation Plan**. We are **CiX – Citizen Experience**, a govtech dedicated to transforming access to public services — simplifying citizens’ lives through innovative solutions, greater technology adoption, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital service channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
