Joias Beout is seeking a new team member to join our customer service team and deliver an exceptional experience to every brand customer. We are a fashion jewelry brand experiencing rapid growth across Brazil, recognized for product quality, differentiated customer experience, and the meaningful connection we build with our customers every day. More than simply replying to messages, we seek someone who understands the importance of human-centered, agile, and welcoming service—capable of transforming every interaction into a positive and memorable experience. Main responsibilities: • Provide customer service primarily via WhatsApp. • Assist customers throughout their purchasing journey, clarifying questions about products, sizes, models, and orders. • Conduct service interactions clearly, securely, and efficiently. • Support customers in cases involving exchanges, warranties, deliveries, and other requests. • Adhere to the brand’s established communication and service standards. • Collaborate with the team to continuously improve internal processes. Requirements — What we’re looking for: • Excellent written communication skills. • Empathy and ease in interacting with people. • Agility in resolving everyday situations. • Organization and ability to serve multiple customers simultaneously. • Proactive and responsible attitude. • Proficiency with technology and online platforms. Technical requirements: • Laptop or computer with strong performance. • Stable internet connection. • Webcam for meetings and training sessions. Benefits: • Performance-based commission • Professional growth plan • Young and dynamic work environment • Internal training programs • Meal allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
