TECHNICAL ASSISTANT

Description

Job Summary: This professional will monitor and handle customer service activities, support administrative routines, and ensure clear service to internal and external customers. Key Highlights: 1. Clear and organized service to internal and external customers. 2. Support for administrative routines and timely delivery. 3. Proactive performance with energy and effective communication. Vice-Presidency: \ Work Location: Area introduction text. Directorate: \ Work Location: \ \\> VP: Engineering and Customer Service Directorate: Customer Service SP Capital **Work Location: Guarulhos \- SP** To enhance our customers' experience with our services, we have the Engineering and Customer Service team. The Engineering team is responsible for exploring new technologies, planning the telecom network, and driving technological expansion of our products and infrastructure. The Customer Service team ensures speed and quality in repair, installation, and maintenance of B2B and B2C fixed, mobile, and TV lines. Through consistent projects and planning, we implement the company's technological evolution, increasing network capacity. **Responsibilities and Duties** Monitor and handle customer service activities, administratively routing execution of processes related to installation, faults, and provisioning. Clear and organized service to internal and external customers. Document, spreadsheet, and report management. Use of Excel and Office Suite to track activities and KPIs. Support for administrative routines, demand organization, and deadline compliance. Handling collections and tracking pending items. Proactive performance with energy and effective communication to support the team. Requirements and Qualifications: Completed High School \- Academic Transcript Office Suite \- Intermediate Level **Requirements and Qualifications** COMPLETED HIGH SCHOOL \- GRADUATION CERTIFICATE **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits but also flexible ones. • Choose the ideal benefit for you and your dependents through a digital platform offering multiple categories: Gym, VR, VA, Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or PPR (Profit Participation Program); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your dress style, your way of being — and where you can be authentically yourself. \#VemdeVocê • Remote work up to two days per week. \#Mobility • Flexible working hours; • Enjoy a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to transform the world; • Access our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira • Benefit from various initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Services available to our employees include nutritionist consultations, psychologists, social workers, telemedicine, and more! • All our positions are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to participate in Vivo’s selection processes is through the company’s pages on the Gupy platform: https://vivo.gupy.io. There is no participation or hiring fee. We are a company within the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, connecting us with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — transforming purpose into impact through technology and its infinite possibilities. **To embody this essence, we seek people who live our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in human connections. * **"Curiosity is highly valued"**: Act courageously, test new ideas, and learn from every discovery. * **"Simplicity is always possible"**: Get straight to the point, solve with the right people, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also create impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, ensuring a more inclusive culture and a diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with an excellent experience for our employees. **\#VemPraVivo**