Technical Assistant (Test Closure - Vehicle Tracking)

Description

Job Summary: Join Tato Assist, a customer-focused company where you will perform testing and configuration of vehicle tracking devices and provide support to installation technicians, accelerating your professional growth. Key Highlights: 1. Customer-focused culture and meritocracy 2. Professional development with a structured career plan 3. Opportunity for growth within a results-oriented team Nice to meet you — we are **Tato Assist**, providing **24/7 Assistance and Vehicle Tracking Services**, dedicated to delivering exceptional service to our customers! Our commitment is to offer empathetic and effective solutions, ensuring support at all times — from events and accidents to vehicle breakdowns and towing requests. Here, we value the use of the phonetic alphabet, base our actions on strong core values, and drive professional growth through meritocracy. We believe in our employees’ development; therefore, our team is focused on achieving results, with both quantitative and qualitative goals. If you identify with a customer-centric culture and seek to achieve satisfying results, this is your opportunity! **Join us in this \#ExponentialEvolution!** **Responsibilities and Duties** * Perform testing and configuration of equipment on our proprietary tracking systems, such as Suntech and Teltônica; * Perform tracker recovery (repairs \| maintenance \| SIM card or battery replacement); * Receive and validate received documents (Checklist and Adhesion Agreement); * Close installation, physical maintenance, and tracker removal tests; * Conduct bench testing; * Finalize service by attaching installation or maintenance photos, the Adhesion Agreement form, and the Checklist to the SAV platform; * Register devices on tracking platforms; . Provide support to installation technicians during test closure. **Requirements and Qualifications** . Completed high school education; . Prior experience in this role or in the vehicle tracking field is desirable; . Basic to intermediate Excel knowledge. . Proficiency in computer usage. . Ability to multitask efficiently. . Easy access to the Estoril neighborhood/BH. **Additional Information** **Employment Type:** CLT **Location:** Estoril/BH **Salary:** R$1\.910,21 **Work Schedule:** Monday to Friday, 9:00 AM to 6:00 PM; Saturdays, 9:00 AM to 1:00 PM. **Benefits of being \#Tato:** * **Caju Card** A flexible card you can use wherever you prefer — whether lunching with coworkers or grocery shopping. The value is **R$40 per working day!** * **Transportation Allowance** * **Fuel Allowance** You choose! You may opt for the transportation allowance (6% payroll deduction) or fuel allowance (R$150 or R$300 depending on residence-to-workplace distance, with no salary deduction)! * **Wellhub** Your health is one of our top priorities — so your gym membership on **Wellhub is fully covered by us!** With optional plan upgrades available at a discount. * **Health Insurance** We jointly offer the copayment-based **UNIMED** health plan, with **no monthly salary deduction!** * **Onhappy** Being a Primer means you can **travel the world with Onhappy!** Discounts on flights and hotels, both domestic and international. A welcome voucher worth R$ 100.00\. * **Performance Gym** * **Partnerships with Educational Institutions** To empower you as the protagonist of your career and foster continuous upskilling, we encourage your development with **scholarships of up to 50% for undergraduate, postgraduate, and language courses.** * **Career Development Plan** With great dedication and relentless focus on results, recognition is highly welcomed, right? To honor this, we offer a **structured career development plan**, enabling you to grow with us! * **DayOff** On your birthday, you deserve to celebrate however you like! So we grant you a 3-month window starting from your birthday to choose when to take your DayOff — according to the benefit’s eligibility criteria :) * **You Club** Access numerous discounts and benefits across thousands of establishments — including supermarkets, cinemas, pharmacies, hotels, and more! * **Pet Health Insurance** Today, our pets are family — aren’t they? We also care about their health! Therefore, you’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy. * **Gamification Program** After reaching your goals, we also have an incentive program to give you that extra boost! Here, our goals are converted into Ups, which you can redeem monthly for rewards at the Up Store. * **SESC Card** Resting and experiencing new things is essential! With this in mind, our partnership with the SESC network allows you and your dependents to enjoy many benefits nationwide — granting access to high-quality activities and services at low cost. * STRATEGIC PLANNING; * DAILY ROUTINE MANAGEMENT; * TOTAL QUALITY MANAGEMENT; * SYSTEM DEVELOPMENT AND AUTOMATION; * LEGAL CONSULTING AND CIVIL PROCESS MANAGEMENT; * BUDGETARY MANAGEMENT; * ECONOMIC AND FINANCIAL PLANNING AND CONSULTING; * OUTSOURCING (SERVICE PROCUREMENT); * SOFTWARE LICENSING; * TRAINING, CAPACITY BUILDING, AND PERSONNEL DEVELOPMENT; * PROJECT AND PERFORMANCE INDICATOR MANAGEMENT; * BUSINESS PROCESS MANAGEMENT (BPM); * MARKETING PLANNING AND EXECUTION IN ORGANIZATIONS; * RECRUITMENT AND SELECTION; * BRANDING AND BRAND MANAGEMENT;