Customer Relationship Assistant

Description

Job Summary: Cantu INC is seeking a Customer Relationship Assistant to perform administrative and operational tasks, support the Customer Service Center (SAC), and attend to various digital channels and the 0800 hotline. Key Highlights: 1. Handle customer service through digital channels and the 0800 hotline 2. Perform routine tasks under constant guidance 3. Be part of a company striving to innovate in the tire market Cantu INC is looking for a **Customer Relationship Assistant** in **Araçatuba/SP.** Answer "yes" or "no" to the questions below and see how well you align with this fast-paced team: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I a team player, collaborating for the group’s success? If you answered "yes" to most of these questions, we want you to help transform the tire industry with us! Apply now! We’re eagerly awaiting your arrival! **Responsibilities and Duties** * Perform routine (administrative and operational) tasks under constant guidance; * Provide support for one or more processes within the SAC department; * Attend to digital channels (Chat, Contact Us, Reclame AQUI) and the 0800 hotline, as well as other customer service channels; * Record information for other departments when necessary; * Comply with guidelines established in Cantu INC’s Policy, ensuring adherence through daily activities that promote management, performance indicator tracking, and achievement of departmental goals. **Requirements and Qualifications** * Completed high school education; * Communication skills (proficiency in formal language for both verbal and written communication); * Preferred experience in customer/consumer service; * Openness to change; * Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook). **Additional Information** **Working Hours:** Monday to Friday, schedule to be defined. * **At Cantu INC, you’ll have access to these benefits:** * Meal allowance or food voucher; * Fuel allowance or transportation voucher; * TotalPass; * Health insurance; * Dental insurance; * Pharmacy credit; * Life insurance; * Discount on product purchases; * In-house English classes (per policy); * Education assistance (per policy); * Expertires (our training platform); * New Value (corporate benefits club); * "Refer a Friend" program; * "Talk to Me" program (psychological support); * Zenklub platform – emotional health and wellness care; * Partnership with Petlove – benefits for your pet; PPR (per policy – requires at least 6 months of registration during the fiscal year in which PPR payment is due). * **Inclusive job opportunity also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions, guiding buyers and supporting sellers. One of the largest tire distributors in the country, present in 23 states with over 60 branches and 5 distribution centers, and a pioneer e-commerce platform for tires. We love challenges—and, of course, speed. We plan, execute, correct, and deliver results without wasting time. Challenged by the future, we continuously seek innovative trends and solutions to simplify our customers’ lives. After all, they are the reason our business exists. Our purpose is to open pathways for people and businesses, seeing everyone evolve alongside us—including you! If you’re restless, passionate about challenges and technology like we are, then this is the right place to start or advance your professional journey. #LetsBuildTheFuture?