Product Assistant

Description

Job Summary: Rojemac Group is seeking a Product Assistant to provide operational support, address technical inquiries, and serve as an interface with internal departments, ensuring agility and standardization. Key Highlights: 1. Essential support in product information management and standardization 2. Strategic interface with various internal company departments 3. Focus on organization and effective communication Rojemac Group**Apply via WhatsApp** São Paulo \- SP 1 position Not disclosed Eligible for PCD (Persons with Disabilities) Full-time CLT (Consolidated Labor Laws) On-site Junior At **Rojemac Group**, everyone is valued and welcome. What truly unites us is our commitment to challenges, collaborative spirit, and passion for living our culture. We are dedicated to positively impacting the lives of millions of Brazilians—and we count on you to be part of this mission. We are seeking a Product Assistant to provide operational support to the Products Department, assisting with technical inquiries, interfacing with internal departments (Sales, Customer Service, Showroom, Purchasing, and IT), and tracking portfolio information—ensuring agility and standardization in responses and processes. **Responsibilities**: * Clarifying technical product questions (dimensions, capacity, materials, supplier changes, color variations, and general information); * Sending technical specifications, user manuals, and usage/maintenance guidelines (microwave ovens, dishwashers, refrigerators, and cleaning); * Supporting the Sales team and B2B/B2C teams with product-related queries, pricing, samples, and new launches; * Monitoring repurchase forecasts and merchandise arrivals; * Supporting Customer Service with recurring product-related questions; * Creating and tracking service tickets for various matters related to the Products Department; * Supporting Showroom demands, including: * Tracking products displayed on acrylic stands; * Verifying missing items; * Assisting with product descriptions and labeling; * Interfacing with International Purchasing to align information; * Tracking orders placed by the team (responsible person, date, items, shipment, and purchase order number); * Resolving product discrepancies identified in handheld scanners, acting as liaison with the IT department; * Providing general operational support for product management, ensuring portfolio information is organized and up-to-date. **Requirements:** * Completed High School education * Currently pursuing or having completed a university degree is a plus * Organizational skills * Strong communication skills * Ability to interact effectively across multiple departments, along with interest in learning about products and internal processes. **What we offer:** * Life Insurance; * Flexible Benefits Card; * Health Insurance; * Dental Plan (optional, selected by employee); * SESC Agreement; * Employee discount on company products; * Pharmacy Agreement; * Total Pass Shuttle Van (from subway station to office) * **Location** --------------- Avenida Francisco Matarazzo, 1400, Edifício Torino , Água Branca, São Paulo \- SP, Brazil, 05001\-903