B2B Operations and Projects Assistant

Description

Job Summary: Professional to coordinate projects, manage technical and commercial documentation, and provide B2B technical support, with a focus on telecommunications and IT. Key Highlights: 1. Coordinate complex projects and teams simultaneously 2. Manage technical and commercial B2B documentation 3. Provide technical support to customers and the sales team **\*NOVA GESTÃO RH AGENCY\*** **\*EMPLOYMENT OPPORTUNITY\*** **We currently have an open selection process for the following position:** **\*Position:\* \*B2B Operations and Projects Assistant (Back Office and Technical Support).\*** **Work Location: \*(Santana/SP \- North Zone)\*** **Working Hours: Monday to Thursday: 08:00 AM to 06:00 PM \| Friday: 08:00 AM to 05:00 PM** **Salary: R$ 2\.750,00** **Benefits: Meal Voucher (R$ 31.00/day), Transportation Voucher, Total Pass, Psychological Assistance, Nutritional App, Pharmacy Discounts, Birthday Day Off** **\*Main Responsibilities:\*** * **Assess technical feasibility of services with carriers and Internet Service Providers (ISPs).** * **Monitor and coordinate installation schedules across multiple locations simultaneously.** * **Manage the flow of technical and commercial documentation required for project execution and tracking.** * **Perform detailed registration of corporate clients and orders in the system.** * **Manage installation processes and registration in Telecom Expense Management (TEM) software.** * **Provide technical support and clarifications to the sales team and customers.** * **Log, monitor, and resolve technical tickets with carriers when necessary.** * **Prepare status reports for tickets and projects for internal tracking.** **✅ \*Requirements:\*** * **Minimum 3 years of experience in Back Office roles, B2B commercial/technical support, project coordination, or consultative customer service.** * **Proven experience in Telecommunications, IT, or Corporate Services sectors.** * **Experience coordinating projects involving multiple stakeholders (customers, suppliers, carriers).** * **Bachelor’s degree in Administration, Telecommunications Management, IT, Telecommunications Engineering, or related fields.** * **Advanced proficiency in CRM systems (preferably Pipedrive) and Advanced Excel.** * **Knowledge of Telecom Expense Management (TEM) software is a plus.** * **Excellent verbal and written communication skills, with emphasis on customer and internal team interaction.** **Employment Type: Permanent** **Expected Start Date: To be determined** **✨ We seek committed, responsible professionals eager for growth.** **Interested candidates must send their resumes indicating the job title to:** **\*\_(11\) 95776\-3494\_\*** **\*\_Sincerely,\_\*** **\*\_Julia N. – Recruiter\_\*** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Minimum Education: Technical Course