B2B E-commerce Assistant

Description

Job Summary: The B2B E-commerce Assistant ensures excellent customer service, resolves issues, tracks orders, and manages the customer portfolio with a strong focus on sales and results. Key Highlights: 1. Customer service and problem resolution 2. Focus on sales and results 3. Collaborative culture and appreciation of people Rojemac Group**Apply via WhatsApp** São Paulo \- SP 1 position Not specified Eligible for PCD Full-time On-site Junior At Rojemac Group, everyone is valued and welcome. What truly unites us is our commitment to challenges, collaborative spirit, and passion for living our culture. We are dedicated to positively impacting the lives of millions of Brazilians—and we count on you to be part of this mission. We are seeking a B2B E-commerce Assistant to ensure outstanding customer service through various channels. Additionally, this role will propose solutions to customer issues, track orders, fill out spreadsheets, and maintain an organized customer portfolio—all while maintaining a strong focus on sales, results, and applying analytics to optimize service and sales processes. Responsibilities:* Proactively and responsively assist customers via telephone and WhatsApp to deliver effective support and assistance; * Resolve customer issues quickly and efficiently, demonstrating problem-solving skills and critical thinking; * Track orders from purchase to delivery, providing updates to customers and ensuring their satisfaction; * Populate spreadsheets with detailed information on processed orders, available stock, and other relevant metrics for analysis and monitoring; * Maintain an organized customer portfolio by recording key information and tracking interaction history to enable personalized and efficient service; * Focus on results by setting service and sales targets and consistently striving to exceed them to contribute to e-commerce success; Requirements: * Completed high school education; * Strong verbal and written communication skills; * Negotiation skills; * Dynamism; * Proficiency in Microsoft Office suite; **What we offer:*** Life insurance; * Flexible card; * Medical assistance; * Dental plan via voluntary enrollment, as chosen by the employee; * SESC agreement; * Discount on company products; * Transportation allowance; * Shuttle service; * Pharmacy agreement; * Shuttle service; Thinking about your career? We offer an Internal Recruitment Program, our Evaluation Cycle, regular feedback routines, and monitoring of your development plan. If you possess the required skills and experience for this role, apply now! We look forward to meeting you!!!! Liked it? Apply for the position!**Location** --------------- Avenida Francisco Matarazzo, 1400, Edifício Torino , Água Branca, São Paulo \- SP, Brazil, 05001\-903