At **RD Saúde**, you are the voice that welcomes, guides, and makes a difference in the experience of those who trust us. Here, you have the opportunity to combine human-centered service, empathetic support, and purpose within an environment that values your development and growth. We are market leaders in the Brazilian pharmacy sector, with stores across the country and over 60,000 people **passionate about caring for others**. We follow a development path that **accelerates careers** and transforms futures. **Together for a healthier society**, we positively impact over one million lives—and we aim to go even further: solidly, humanely, and side by side with you. Join this journey and walk a path that transforms careers and futures. **\#BeRD****Saúde and transform lives with us!** **Responsibilities and duties** * You will provide inbound customer service via telephone (voice) and chat; * You will interact with a diverse audience, contributing to the shopping experience, clarifying doubts, recording information in systems, acting as a facilitator in service delivery, and resolving potential conflicts to ensure optimal customer service; * You will deliver human-centered service—i.e., focused on customers’ emotions; * You will provide the best possible information service. **Requirements and qualifications** #### This position is ideal for you if you have: #### A genuine interest in people; #### Proactivity and a caring mindset; #### The ability to build connections with customers and colleagues; #### Commitment to excellence in customer service. **REQUIREMENTS** **Minimum academic qualification:** Completed high school; **Age range:** Minimum 18 years old; **Availability:** Rotating 6x1 schedule—including Sundays and holidays (100% on-site). **Experience:** **Don’t worry. If you don’t yet have it, we’ll train you!** **Additional information** **Salary:** R$ 1,766.99 **Work location:** Av. Corifeu de Azevedo Marques, 3097 – Vila Butantã, São Paulo – SP, 05339-000 **Over 40 benefits designed for you and your family.** ------------------------------------------------------------------ * Transportation allowance; * On-site cafeteria; * Christmas basket; * Pharmacy benefit and vaccination program; * Dental assistance; * Medical assistance and telemedicine; * Gym subsidy; * Extended maternity and paternity leave; * Birthday Day Off—for you and your children—plus a gift; * University offering courses for you and your family; * Emergency fund (financial support during crises); * Financial planning and organization consulting; * Childcare subsidy and baby kit for mothers at RD Saúde; * Funeral assistance; We are RD Saúde—a comprehensive health ecosystem with over 3,000 units nationwide and health-related businesses united by the same purpose: contributing to a healthier society. Our journey began in November 2011 through the merger of Raia and Drogasil, growing into Brazil’s largest pharmacy chain and expanding beyond pharmaceutical retail to include B2B solutions and digital platforms. With over one million lives served daily across the country, caring closely for our customers and our people is embedded in our DNA. We are over 57,000 professionals committed to building the future of health—with human warmth and technology. Sustainability lies at the heart of our strategy, guided by three pillars: healthier people, healthier business, and a healthier planet.