**Requirements:** * Completed high school education; * Computer literacy; * Dynamic and agile profile; * Strong verbal and written communication skills. **Responsibilities:** * Provide customer service; * Promote the brand and communicate features of requested tests, supporting customer retention; * Deliver high-quality service across all customer contact channels; * Adhere to customer service standards established by the quality department, as well as those defined in training and by leadership; * Strive to achieve first-contact conversion and appointment scheduling targets, as well as other predefined SLA indicators, at optimal service levels; * Proactively engage with external customers and internal partners, exchanging information and seeking service improvements; * Maintain a strong sense of responsibility regarding procedures communicated to patients/customers for test execution; * Verify all information provided to the patient/customer before completing test scheduling (ensuring accuracy); * Comply with the company's Information Security Handbook guidelines. **Working Hours:** * Monday to Saturday \- 7:00 AM to 1:00 PM * Monday to Saturday \- 4:00 PM to 10:00 PM Compensation: R$1\.326,27 per month Benefits: * Dental care assistance * Commercial partnerships and discounts * Life insurance * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
