Customer Service Assistant

Description

Job Summary: Customer Service Assistant to handle incident tickets, manage customer interactions, and drive continuous process improvement, with emphasis on communication and organization. Key Highlights: 1. Hybrid work model in Brasília/DF 2. Focus on customer service and information organization 3. Opportunity to propose process improvements **Position: Customer Service Assistant****Employment Type: PJ (Individual Contractor)** **Work Mode: Hybrid \- Brasília/DF** **Education: Completed or currently pursuing a bachelor’s degree;** **Mandatory Requirements:** Prior experience in customer service; Knowledge of or familiarity with CRM platforms; Proficiency in using digital systems and tools; Strong written communication skills; Organizational skills and attention to detail; Proficiency in Microsoft Office Suite. **Main Responsibilities:** Provide customer support via the BeeCloud platform and email; Log, categorize, and track tickets to final resolution; Monitor customer interactions by client and subject type; Ensure timely updates of information in the system (CRM); Meet deadlines and service level agreements (SLA); Interact with partner platforms and relevant internal departments as needed; Maintain an organized record of customer interactions; Support standardization of responses and updating of the knowledge base; Identify opportunities for improving customer service processes. We seek someone with strong written communication skills, organizational ability, and a proactive attitude toward problem solving.