Job Summary: The Customer Service Assistant is a key player in the member’s journey, responsible for the first point of contact, guidance, and daily support for branch-related requests. Key Highlights: 1. Humanized, agile, and efficient service to members 2. Professional development and continuous learning in the financial market 3. Focus on excellence in service and relationship management If you enjoy interacting with people, have experience in customer relationship management, and already hold ANBIMA certification, this may be the ideal opportunity to advance your career within a solid financial institution deeply rooted in its community and driven by purpose. We are seeking a Customer Service Assistant to work at our Mocajuba (PA) branch, supporting the business team and contributing to a humanized, agile, and efficient service experience for our members. **About the Position** The Customer Service Assistant is a key player in the member’s journey, responsible for the first point of contact, guidance, and daily support for branch-related requests. We seek committed, organized professionals focused on service excellence. **Profile We Seek** Professional with customer service experience, preferably in financial institutions, cooperatives, or commercial areas. Strong communication skills, collaborative attitude, and focus on relationship management. Organizational skills, attention to detail, and sense of responsibility. Interest in professional development and continuous learning in the financial market. **Responsibilities and Duties** * Deliver first-contact service to members at the branch channel. Welcome and assist both members and non-members, directing them to the channel—physical or digital—that ensures the best service experience; * Support members’ “digital inclusion.” Act as an agent of change for members by providing guidance on optimal use of available digital services; * Identify new business opportunities among members and refer them to Business Managers; * Onboard new members by explaining Sicredi’s structure and operations; * Process various services including collections, payments, and inquiries; manage cash opening, closing, and control at the teller terminal. Prevent and deter fraudulent transactions and money laundering. **Requirements and Qualifications** * Undergraduate degree (in progress): Administration, Accounting, Economics, or related fields; * CPA-10 certification; * Basic knowledge of financial products and services; * Strong communication skills; * Member service experience; * Proficiency with technology; * Service orientation; * Facilitation and education skills; * Cooperative principles. **Additional Information** **Benefits designed to enhance your quality of life and happiness—for you and your family:** * **Meal and/or Food Allowance** – To ensure high-quality daily meals, with freedom of choice and respect for your personal habits; * **Life Insurance** – An extra layer of care, especially when needed most; * **Health Plan** – Monthly premium fully covered by the Cooperative for employee and dependents—we’re always together; * **Dental Plan** – Through an extensive network of accredited providers. These benefits extend to dependents (spouse/partner and children); * **Employee Assistance Program** – A health team available 24/7, every day, offering immediate digital assistance and teleconsultations with physicians via the Vitta APP network; * **Pharmacy Allowance** – Through our partner Epharma, we offer the Pharmacy Discount benefit, providing special discounts of up to 80% on medications across numerous pharmacy chains nationwide! * **Education Allowance** – The Cooperative invests in the professional and personal development of its employees; * **Private Pension Plan** – You contribute monthly up to 10% of your salary, matched equally by Sicredi; * **Profit-Sharing Program (PPR)** – We achieve success together and celebrate together; * **Christmas Card** – Issued at year-end, allowing each employee to enjoy Christmas their own way; * **Length-of-Service Bonus** – Because we hope you’ll build your entire career with us; * **Childcare Allowance** – Covers daycare centers, preschools, or hiring nannies; * **Learning Ecosystem** – We foster interactive knowledge-sharing experiences and flexible, adaptable relationship networks, aiming to cultivate increasingly innovative and transformative employees; * **Recognition Award** – Recognizes professionals who complete milestone anniversaries with the Cooperative: awards are granted upon completion of 3, 5, 10, 15, 20, 25, and 30 years of service at Sicredi Sudoeste MT/PA; * **Birthday Day Off** – A paid day off on your birthday, so you can enjoy it your way; * **Gympass/Wellhub** – Access to physical gyms and live classes in Yoga, Meditation, and Functional Training—a comprehensive benefit for your well-being; * **Baby Kit** – Upon the birth of an employee’s child—whether mother or father—the Cooperative provides a gift to celebrate this special moment; * **Uniform** – Designed for comfort and brand reinforcement, uniforms are provided to all Cooperative employees; * **Workplace Gymnastics** – Stretching sessions offered during working hours to improve employee health and prevent injuries caused by daily effort—encouraging employees to adopt and maintain this daily habit; * **Always Well** – Legal counseling, mental health support, financial advisory services, social work assistance, diversity-related support, emotional support for expectant mothers, and brief therapy sessions. *Please pay close attention to messages received here on GUPY. This will be our primary communication channel, and through it you’ll be able to participate in subsequent stages if selected!* **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranked #1 by Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A shared purpose that unites and inspires us—promoting local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
