Job Summary: The Customer Service Assistant is a key player in the member’s journey, responsible for the first contact, guidance, and support regarding daily branch demands. Key Highlights: 1. Humanized, agile, and efficient service to members 2. Focus on excellence in service and relationship management 3. Professional development and continuous learning If you enjoy interacting with people, have experience in customer relationship management, and already hold ANBIMA certification, this may be the ideal opportunity to advance your career within a solid financial institution that is community-oriented and purpose-driven. We are seeking a Customer Service Assistant to join our branch in Abel Figueiredo (PA), supporting the business team and contributing to a humanized, agile, and efficient service experience for our members. **About the Position** The Customer Service Assistant is a key player in the member’s journey, responsible for the first contact, guidance, and support regarding daily branch demands. We seek committed, organized professionals focused on service excellence. **Profile We Seek** Professionals with customer service experience, preferably in financial institutions, cooperatives, or commercial areas. Strong communication skills, collaborative attitude, and focus on relationship management. Organizational skills, attention to detail, and sense of responsibility. Interest in professional development and continuous learning in the financial market. **Responsibilities and Duties** * Deliver the first in-branch service to members. Greet and welcome both members and non-members, directing them to the channel—physical or digital—that best enhances their service experience; * Assist members with their "digital inclusion." Act as an agent of change for members by providing guidance to help them make optimal use of available digital services; * Identify new business opportunities among members and refer them to Business Managers; * Onboard new members by explaining Sicredi’s cooperative model; * Perform various services including collections, payments, and inquiries; manage cash opening, closing, and control at the teller terminal. Prevent and deter fraudulent transactions and money laundering. **Requirements and Qualifications** * Undergraduate degree (in progress): Administration, Accounting, Economics, or related fields; * CPA-10; * Basic knowledge of financial products and services; * Strong communication skills; * Member service experience; * Proficiency with technology; * Service orientation; * Facilitation / education skills; * Cooperative principles. **Additional Information** **Benefits designed to enhance quality of life and happiness for you and your family:** * **Meal Allowance and/or Food Voucher** – To ensure high-quality daily meals, with freedom of choice and respect for your personal habits; * **Life Insurance** – An extra layer of care and vital support when needed most; * **Health Plan** – Monthly premium fully covered by the Cooperative for employees and dependents—we’re always together; * **Dental Plan** – Through an extensive network of accredited providers. These benefits extend to dependents (spouses/partners and children); * **Employee Assistance Program** – A dedicated health team available 24/7, every day, offering immediate digital assistance and teleconsultations with physicians via the Vitta APP network; * **Pharmacy Allowance** – Through our partner Epharma, we offer the Pharmacy Discount benefit, providing special discounts of up to 80% on medications across numerous pharmacy chains nationwide! * **Education Allowance** – The Cooperative invests in its employees’ professional and personal development; * **Private Pension Plan** – You contribute monthly up to 10% of your salary, and Sicredi matches that amount; * **Profit-Sharing Program (PPR)** – We achieve success together and celebrate together; * **Christmas Card** – Issued annually before Christmas, allowing employees to enjoy the holiday season their own way; * **Seniority Bonus** – Because we aim for employees to build their careers as protagonists alongside us; * **Childcare Allowance** – Covers daycare centers, preschools, or hiring nannies; * **Learning Ecosystem** – We foster interactive knowledge-sharing experiences and flexible, adaptable relationship networks, aiming to cultivate increasingly innovative and transformative employees; * **Recognition Award** – Recognizes employees who complete milestones with the Cooperative: awards are granted upon completion of 3, 5, 10, 15, 20, 25, and 30 years of service at Sicredi Sudoeste MT/PA; * **Birthday Day Off** – Employees receive one paid day off on their birthday, to enjoy however they wish; * **Gympass/Wellhub** – Access to physical gyms and live Yoga, Meditation, and Functional classes—a comprehensive benefit for your well-being; * **Baby Kit** – Upon the birth of an employee’s child—whether mother or father—the Cooperative provides a gift to further celebrate this special moment; * **Uniform** – For comfort and brand reinforcement, Sicredi provides uniforms to all Cooperative employees; * **Workplace Gymnastics** – Stretching sessions during work hours aim to improve employee health and prevent injuries caused by daily effort, encouraging employees to adopt and maintain this healthy daily habit; * **Always Well** – Legal counseling, mental health support, financial advisory, social services, diversity-related support, emotional support for expectant mothers, or brief therapy sessions. *Please pay close attention to messages received here on GUPY. This will be our primary communication channel, and it is through this platform that you will access subsequent stages if selected!* **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we’ve been named the **Best Place to Work**, once again ranking #1 according to Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives.** A shared purpose that unites and inspires us—promoting local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
